I am having hardware problems and xbox network not connected

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

If that didn't work can you please try using a different network connection such as a mobile hotspot so we can test it out?

Do you have a different network that we can try to use such as a mobile hotspot?

That's great to know. Enjoy playing your game.

Oh I have reset my console and the network got added Their is no more hardware problem thank you for help

The problem i am having is saying i can't connect to wireless network or xbox live due to hardware problem and i want to know how to solve this problem.