I am have issues

Hi Ace. Our forums work best when everyone creates their own thread. That way we can focus on helping the original poster. If you could go ahead and create a new thread, that would be great. Thank you!

Well, I did just go onto my past subscriptions through the billing history. That is an easy way to check. I went to my account, then clicked on billing history and then went to my subscriptions. Now, the tenure would probably show what year you are currently
in right? I joined in 2007 (I think in September) and so I would be in my 6th year of Gold at this point. If I remember how they said it would work, it should be the year you are currently in. Or am I wrong with this line of logic?

Well... i wouldn't call her completely wrong. She could be wrong on one thing, but then she would say if she was. Please don't start getting angry at people. We all know you are frustrated because your tenure SHOULD be 10 am i right? And of course it isn't
fair on you for that to happen as well as everyone else who has been affected

Yes, I have also encountered this issue. I have never refunded before, but the refund system displays Details Customers are eligible for a limited number of refunds per year, and you have reached your limit for this year。

Including my friends, they have booked COD games and have not played them, but they cannot receive refunds. I believe there is a problem with their refund system. However, the staff did not take this matter seriously. They only want to make money and no longer consider the feelings of loving Xbox players

Hi there Sokaci, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If your refund has been denied, and you believe it's an error because you haven't requested any other refunds this year, please reply to the email you received informing you of the refund rejection. In your response, explain in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and get back in touch with the team that originally handled your refund request.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

Thank you for your understanding, and I wish you good luck.

Kind regards,
Gerardo.