I am getting real tired of no one helping me. I have 100,000+ rewards not depositing.

JustinGrimm · Oct 29, 2016

DO NOT CLOSE THIS REQUEST. I have requested a deposit on this forum(well the older looking one) three times now. They always say blah blah blah make sure your address line up and then they close it. NO ONE IS DOING ANYTHING. If you have to close it then
at least give me a phone/email to a supervisor that I can contact.

I have done everything possible for my account to receive my deposits. I have made sure my address lines up. I have purchased a 1.00 rewards card to make sure there is something to deposit into. You are able to bill me so why not being able to deposit.

:)

ragnarok0272 · Oct 29, 2016

Xbox Rewards credits not depositing

I have 27,274 Xbox Rewards credits pending and they are not depositing and I can find no way to deposit them.

Scott Britton · Oct 29, 2016

134K reward points

I have over 134K reward points. I have not been able to cash them in in over a year. I have contacted support on several occasions with no positive results. I am really getting tired of getting the emails every month telling me that I have points pending
only to find out that I cannot cash them in.

Please get this fixed.

Thanks,

XBLRewards8 · Oct 31, 2016

Hello GreenStatue,

As acknowledged in your previous post at (https://forums.xbox.com/en-US/thread/FAA4E3FB-8E51-4FF3-83D6-B4AA0F6F6C36), there is an error with your account. You were not
directed to make sure your address lines up in that post. You may be receiving these directions in our error message from emails and on the website, but as addressed previously, this is an error with the data on your account, and adjusting your user information
will not resolve it. What is occurring is that the billable account you have designated as the deposit account is not being properly communicated to our deposit process. When our process does not receive instructions on which account to deposit into, it aborts,
rather than deposit into an unknown account. This is why our troubleshooting tool is incorrectly diagnosing this as missing user information; the system sees the deposit failed due to blank information, and assumes this is due to user error. At this moment
in time, we have still not received a resolution from our other team. Again, apologies for the inconvenience. As you request, we will leave this thread unlocked, but cannot guarantee a prompt response. Replying to older threads is not as visible as creating
new threads, which is why we lock them. There is no public contact for the team working on this issue.

XBLRewards8

Hello GreenStatue,

As acknowledged in your previous post at (https://forums.xbox.com/en-US/thread/FAA4E3FB-8E51-4FF3-83D6-B4AA0F6F6C36), there is an error with your account. You were not
directed to make sure your address lines up in that post. You may be receiving these directions in our error message from emails and on the website, but as addressed previously, this is an error with the data on your account, and adjusting your user information
will not resolve it. What is occurring is that the billable account you have designated as the deposit account is not being properly communicated to our deposit process. When our process does not receive instructions on which account to deposit into, it aborts,
rather than deposit into an unknown account. This is why our troubleshooting tool is incorrectly diagnosing this as missing user information; the system sees the deposit failed due to blank information, and assumes this is due to user error. At this moment
in time, we have still not received a resolution from our other team. Again, apologies for the inconvenience. As you request, we will leave this thread unlocked, but cannot guarantee a prompt response. Replying to older threads is not as visible as creating
new threads, which is why we lock them. There is no public contact for the team working on this issue.

Corrison88

I finally got that one to send. Hopefully they get back to me. So tired of redeeming rewards points just to not receive the reward.

ContendedWheat4

no nothing I bought dlc maps ghost 59.00 cod2 all nothing even deposited 150.00 in my acct nothing boy a real rewards program no help

Smwutches

In order for support to check into your account, you'll want to post in the support section of this forum.

xTomokuro

For help with the rewards program, you would want to post in the Xbox Rewards Questions support forum.

Keep in mind that the request deposit button is only available if you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically
scheduled to be deposited by the following 15th or 30th of the month, so there is no longer a need to request one. If you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they
are deposited by the 15th of the next month.

i have 15000 pending and rewards ends next month

I am getting real tired of no one helping me. I have 100,000+ rewards not depositing.