I am being charged twice.

jrussell12 · Dec 12, 2019

I have been trying to figure out why I have two charges for the same amount every month from Microsoft. I figure one of them is for my Xbox Live. I can't figure out what the other one is. I don't have office 365, skype, outlook, one drive, or office online.
Just Xbox Live. It's every 15th and 28th. I started getting charged twice in April. One said Xbox Live and the other says Microsoft. Starting in October they both say Microsoft. I set up the Xbox Live in December and there are two charges for $9.99 a minute
apart. Did I set up the account wrong somehow? And how do I fix it if I did? Any help you can give me would be greatly appreciated.

:)

XBF Leo G

Hello jrussell12,

Thank you for posting on the Xbox forums. We understand that you have a recurring charge on your payment instrument, and you are interested in learning what it is for. We recommend

checking the subscriptions on any account that you own. Also, you were correct in checking

your order history for any charges that are appearing on your account. You may want to do this with any other accounts that you own. If you are unable to locate what the other transaction is for, we suggest reaching out to the
Xbox Support Team. They will investigate the transaction by using your payment instrument. We will provide steps on how to contact the support team since our support website was
recently updated. Be sure to let us know the results!

How to contact the Xbox Support Team:

Click the support team link we provided
Select Contact us
Select Subscriptions & billing in the first drop down box
Select I don't recognize a charge in the second drop down box
Select Chat online or Request a call

Joel M77

Hi Kez_walks , my name is Joel, I'm here to help you with any problems or questions you may have.

You as a user can review the purchase history of your account and the charge and the concept will be shown there. https://account.microsoft.com/billing/payments and in turn in your Microsoft account Purchase History https://account.microsoft.com/billing/orders/

Unfortunately, if the charge you indicate is not shown there, Microsoft Privacy Policy cannot provide any information and you must report these charges as fraud to your bank or payer.

Regards

Rodrigo Oliver

Hi Trevor, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unauthorized charges"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your product and category > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

Joe Schwab

Why am I getting charged twice a month

I was charged twice for microsoft xbox

Smwutches

You can check http://commerce.microsoft.com to see if you were charged.

I am being charged twice.