I am being charged double for the Gamepass subscription

Hello Buckey, my name is Khaji I am the independent advisor and I will be happy to help you today.

You can request a refund of the duplicate charge in this case through the following link:

https://support.xbox.com/forms/request-a-refund

You must select "Billing error" as the reason and then "Duplicate charge for the same item".

In order for the refund team to better understand the problem you are experiencing, please make sure to provide all the details in the text box that will appear.

Best regards, Khaji

You can always cancel your gamepass subscription to avoid being charged any more.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

If you're not seeing these charges in your purchase history, it means these charges are coming from another account. I recommend looking at all the accounts you use. On this link, you can check your purchase history.

https://account.microsoft.com/billing/orders

If you cannot locate the account, you will need to call your bank to cancel the charges and request a refund.

If you locate the account, this link contains instructions on how to request a refund and cancel your subscription.

https://support.xbox.com/en-us/help/subscriptio...

Hi CharlesCarpenter! My name is Ricardo an independent advisor ready to help you with this situation!

This could be for 2 reasons, a charge error that will be corrected in about 48 hours or a suscription active on s second account, you can know more how to investigate unknown charges here

https://support.microsoft.com/en-us/account-bil...

Hello, ShaunMcPherson1. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Did you remember seeing the $1 price at checkout?
This question is asked because this $1 offer can be claimed by new subscribers. Previous and current game pass subscribers are not eligible for the offer.

Besides that, could you check if these Game Pass for the full price transactions appear in your Microsoft account order history with the status “completed”?

https://account.microsoft.com/billing/orders

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, transaction IDs, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll remain attentive to your answers.

Regards,

Arturo.