I AM BEING CHARGED £150

Bayly04 · Mar 21, 2017

When I am in games I am being charged for fifa points on accounts I have removed from my xbox this is otrages wwhat do I do its £150 in the last month

:)

voteDC · Mar 21, 2017

Why am I being charged?

If you buy your subscription though the console or this website using a credit or debit card then it will automatically renew at the end of the time you took.

So for example if you bought a three month subscription, you would be charged again every three months.

If you believe this charge was made without your knowledge then you can query it with Support
Contact Us | Xbox Support

Temhotabot · Mar 21, 2017

Why am I being charged?

There is a simple solution to this issue if you do not wish to use a credit/debit card. Buy pre-paid cards. That way you won't have to worry about being charged at the end of each subscription term. You would just have to remember
to buy another pre-paid card.

FYI, pre-paid cards can be stacked up to 36 months.

Mister Cizl · Mar 23, 2017

Hey Bayly04! For assistance with billing issues you will need to contact
chat or phone support. Thanks!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Mister Cizl

Hey Bayly04! For assistance with billing issues you will need to contact
chat or phone support. Thanks!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Smwutches

You can check http://commerce.microsoft.com to see if you were charged.

SwordofWhedon

You would have to contact support for anything to do with money

HTTPS://support.Xbox.com

conner kincade

It would appear I haven’t added my card on any other account I have 2 account I added a card on to one but I took it off already. I will try to get it sorted with my bank

XBF Leo G

Hello jrussell12,

Thank you for posting on the Xbox forums. We understand that you have a recurring charge on your payment instrument, and you are interested in learning what it is for. We recommend

checking the subscriptions on any account that you own. Also, you were correct in checking

your order history for any charges that are appearing on your account. You may want to do this with any other accounts that you own. If you are unable to locate what the other transaction is for, we suggest reaching out to the
Xbox Support Team. They will investigate the transaction by using your payment instrument. We will provide steps on how to contact the support team since our support website was
recently updated. Be sure to let us know the results!

How to contact the Xbox Support Team:

Click the support team link we provided
Select Contact us
Select Subscriptions & billing in the first drop down box
Select I don't recognize a charge in the second drop down box
Select Chat online or Request a call

I AM BEING CHARGED £150