I am banned from posting without a reason given to me...as my account was hacked

Discus and support I am banned from posting without a reason given to me...as my account was hacked in XBoX on Consoles to solve the problem; account was hacked, you asked for verification, this was given, so why is my account still banned? Only generic answers are given.... Discussion in 'XBoX on Consoles' started by Gloria F.Dale, Feb 4, 2019.

  1. I am banned from posting without a reason given to me...as my account was hacked


    account was hacked, you asked for verification, this was given, so why is my account still banned? Only generic answers are given.

    :)
     
    Gloria F.Dale, Feb 4, 2019
    #1
  2. Gloria F.Dale Win User

    I am banned from posting without a reason given to me...as my account was hacked

    Still banned and nothing changed...thanks Xbox...Linear Moon
  3. steeledwand7664 Win User

    I am banned from posting without a reason given to me...as my account was hacked

    Have you talked with xbox support by going to support.xbox.com/contact-us about your account being hacked?

    Normally they will go through the a
    Account Compromised wizard
    with you and have you setup a new account and fill out a form for their escalations team that will determine if your account was truly compromised and if so they would move everything over to the new account.

    When you talk to them do not say anything about your suspension they do not deal with any of that they would only deal with the compromised account.
  4. XBF Leo G Win User

    I am banned from posting without a reason given to me...as my account was hacked

    Hello Gloria,

    Thank you for posting on the Xbox forums. The Xbox ambassadors, moderators and volunteer moderators on the Xbox forums do not have the ability to manage suspensions or account details. If your account has been accessed without your authorization, we recommend
    reaching out to the
    Xbox support team
    to have them investigate the breach. Any enforcement action is supported by the
    Xbox Enforcement Team.
  5. XBF Crystal P Win User

    I am banned from posting without a reason given to me...as my account was hacked

    Hi there Gloria,

    Thanks for the reply. Unfortunately, here in forums we do not have the appropriate tools to help assist the Xbox Enforcement Team. As provided by XBF Leonzo, If your account has been accessed without your authorization, we recommend reaching out to
    the Xbox support team
    to have them investigate the breach. Any enforcement action is supported by the
    Xbox Enforcement Team. We will be locking the thread.
    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

    Thanks and have a great day.
  6. sagara207 Win User

    Vetoed

    Microsoft does not disclose the reason for a device ban.

    Usually, though, device bans are issued for (but not necessarily limited to) these kinds of reasons:

    - Hacking, tampering.

    - Account fraud, phishing.

    - Repeated violations of the code of conduct.

    Whatever the reason, what's done is done, and device bans are permanent and irreversible. The console can only be played offline now.
    I want to review why my console was banned without a reason why I have not been informed in order to appeal this decision, no service has given me an answer. They only read the terms or tell me that this information is confidential. I demand to have an answer
    on why, since it is not fair that I carry out a process of these without having a motive.
Thema:

I am banned from posting without a reason given to me...as my account was hacked

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