I already returned one Xbox One now the replacement is having the same issue

Discus and support I already returned one Xbox One now the replacement is having the same issue in XBoX on Consoles to solve the problem; I bought my xbox one as part of the day one launch. It worked fine for about a month and I had to return it because it started showing a blank screen.... Discussion in 'XBoX on Consoles' started by papa capinyobut, Jan 20, 2014.

  1. papa capinyobut
    papa capinyobut Guest

    I already returned one Xbox One now the replacement is having the same issue


    I bought my xbox one as part of the day one launch. It worked fine for about a month and I had to return it because it started showing a blank screen. I got a replacement a few weeks ago and now today the same issue. I called Microsoft and got the same
    song and dance. It must be the HDMI or the HDMI port on the tv is bad. Only problem is my tv has 3 HDMI ports and none work. Also, I hooked up the xbox one to another tv in my home and the same problem. I had no idea owning the xbox one would be so arduous.
    I knew I should have waited until Microsoft got all of the bugs out before buying the Xbox one.

    :)
     
    papa capinyobut, Jan 20, 2014
    #1
  2. IPhillyGee
    IPhillyGee Guest
    Light on Play & Charge kit doesn't work

    I have the same issue. Just returned mine and got a replacement. Same thing is happening with the replacement, poor by Microsoft, really poor.
     
    IPhillyGee, Jan 20, 2014
    #2
  3. The OdysseyOG
    The OdysseyOG Guest
    my apps and games section keeps flickering/refreshing

    I had this with my first xbox One. Just got my replacement and no such issues now. I returned the first one for constant game freezes and crashes.
     
    The OdysseyOG, Jan 20, 2014
    #3
  4. BusGod
    BusGod Guest

    I already returned one Xbox One now the replacement is having the same issue

    Hi Papa.

    Have you tried to reboot the system and clear the cache? With the console on, press and hold the power button on the console for 5-8 seconds until it shuts off. Unplug the power supply, wait about 30 seconds and then plug it in and reboot. You should
    see the green splash screen upon reboot. It may take a minute to boot all the way to the home screen. If you did not see the green Xbox splash screen, please redo it.

    if the above don't work, please use the technique explained in the Low Resolution Mode trouble shooter:

    http://support.xbox.com/en-US/xbox-one/system/tv-or-monitor-screen-is-blank-while-connected

    Let us know if this works for you. Rebooting the system (I do mine once per week) seems to keep the software glitches at bay.
     
    BusGod, Jan 20, 2014
    #4
  5. Oliver L
    Oliver L Guest
    Hi,

    have you tested it at all HDMI ports and TV's with the same HDMI cable?

    Maybe it is caused by the cable and it is not a problem of your console or tv.
     
    Oliver L, Jan 20, 2014
    #5
  6. DaredTwo
    DaredTwo Guest
    my xbox one broke got a replacement console through and didnt even work they must be sending out faulty consoles
     
    DaredTwo, Jan 21, 2014
    #6
  7. MUPokerPlayer
    MUPokerPlayer Guest
    I got a day one console, and returned it because of controller disconnecting continuously. My new xbox one not only has the controller disconnecting issue, but this blank screen issue that you are describing as well. Definitely not an HDMI issue. Never
    happened once with the previous xbox. This is ridiculous. One of my friends is having the same blank screen problem as well.
     
    MUPokerPlayer, Jan 22, 2014
    #7
  8. BusGod
    BusGod Guest

    I already returned one Xbox One now the replacement is having the same issue

    All xbox ones seems to have the controller issue. I think a system patch is in order to fix that. As far as the blank screen, if you have checked your cables and are sure, then: Reboot as I explained above. Then use the low resolution trouble shooter
    if need be. Don't be surprised if it comes back in time. Just redo the process.
     
    BusGod, Oct 31, 2018
    #8
  9. BusGod Win User

    I already returned one Xbox One now the replacement is having the same issue

    All xbox ones seems to have the controller issue. I think a system patch is in order to fix that. As far as the blank screen, if you have checked your cables and are sure, then: Reboot as I explained above. Then use the low resolution trouble shooter
    if need be. Don't be surprised if it comes back in time. Just redo the process.
  10. DaredTwo Win User

    I already returned one Xbox One now the replacement is having the same issue

    my xbox one broke got a replacement console through and didnt even work they must be sending out faulty consoles
  11. MUPokerPlayer Win User

    I already returned one Xbox One now the replacement is having the same issue

    I got a day one console, and returned it because of controller disconnecting continuously. My new xbox one not only has the controller disconnecting issue, but this blank screen issue that you are describing as well. Definitely not an HDMI issue. Never
    happened once with the previous xbox. This is ridiculous. One of my friends is having the same blank screen problem as well.
  12. Oliver L Win User

    I already returned one Xbox One now the replacement is having the same issue

    Hi,

    have you tested it at all HDMI ports and TV's with the same HDMI cable?

    Maybe it is caused by the cable and it is not a problem of your console or tv.
  13. BusGod Win User

    I already returned one Xbox One now the replacement is having the same issue

    Hi Papa.

    Have you tried to reboot the system and clear the cache? With the console on, press and hold the power button on the console for 5-8 seconds until it shuts off. Unplug the power supply, wait about 30 seconds and then plug it in and reboot. You should
    see the green splash screen upon reboot. It may take a minute to boot all the way to the home screen. If you did not see the green Xbox splash screen, please redo it.

    if the above don't work, please use the technique explained in the Low Resolution Mode trouble shooter:

    http://support.xbox.com/en-US/xbox-one/system/tv-or-monitor-screen-is-blank-while-connected

    Let us know if this works for you. Rebooting the system (I do mine once per week) seems to keep the software glitches at bay.
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I already returned one Xbox One now the replacement is having the same issue

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