i already bought a game but it says i have to buy it again

Discus and support i already bought a game but it says i have to buy it again in XBoX Games and Apps to solve the problem; a few weeks ago I bought Minecraft for windows 10 after getting my hard drive replaced it say on the Microsoft store that I have to buy it even... Discussion in 'XBoX Games and Apps' started by BigLadShlorp, Jan 20, 2020.

  1. BigLadShlorp
    BigLadShlorp Guest

    i already bought a game but it says i have to buy it again


    a few weeks ago I bought Minecraft for windows 10

    after getting my hard drive replaced it say on the Microsoft store that I have to buy it even though I already did

    :)
     
    BigLadShlorp, Jan 20, 2020
    #1
  2. Rodrigo Oliver Win User

    i already bought a game but it says i have to buy it again

    Hi Alexandre, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, reset the store and try installing the game again.

    To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

    Close the store and reopen it.

    Then, on the Microsoft Store, type your game name: "Sea of Thieves".

    Load the game page and click on "Install".

    Let me know if it works!
  3. BigLadShlorp Win User

    i already bought a game but it says i have to buy it again

    just to clarify it is the same account and I cant find it in the purchase history
  4. Saeleth Win User

    i already bought a game but it says i have to buy it again

    In a case like that it is likely an issue of not being logged into the right account. Double check that you are logging into the correct Windows 10 account and not a guest account by accident, I can almost promise that is the issue you are running into.
  5. BigLadShlorp Win User

    i already bought a game but it says i have to buy it again

    I don't have an email receipt but the transaction shows up on my bank app
  6. StuartATrueRed Win User

    i already bought a game but it says i have to buy it again

    Make sure you are logged in on Windows 10 with the same account that was used to purchase the game, then check again. It should show in your library on the Microsoft Store.
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i already bought a game but it says i have to buy it again

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