I accidentally pre ordered twice

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Gabe

Nope, if you cancel the second order (latest) you're good to go
You should receive the same benefits

I pre order need for speed unbound

And I was charged twice today

Hi, King. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please log in to your account first on this link, https://account.microsoft.com/billing/orders.

If you are seeing two completed charges for the game there, please use this link to request a refund, https://support.xbox.com/en-US/forms/request-a-....

Hi Velvotron,

Greetings! Thank you for posting in Xbox Forums. We are happy to help.

We understand that you were looking forward for the money to be refund when you got charged twice in your account. Let’s us check on this together and sort this out in timely manner.

Please check this link: Microsoft account | Order History kindly check if the transactions you had have been completed or pending. If both were completed transaction please go directly to this link to request a refund: Xbox.com/refunds

Otherwise, if you have clarification regarding your bill try to contact support so they can further assist you. Please use this link - Xbox Support.

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,



Xbox Forum Moderator

Microsoft Community

I see. If you were charged twice by your bank, please do contact them to dispute the other charge and inform them that you are only seeing one completed transaction on your account's order history.