I accidentally input a gift card code to wrong account how can I get it to correct account?...

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Unfortunately After a code has been redeemed to a Microsoft account, the content can’t be transferred to the correct account

I redeemed my xbox gift card under wrong account. How can i get it to a different one?

Here is a link with instructions on the different places that you can redeem gift cards. https://support.xbox.com/en-US/billing/prepaid-codes/redeem-prepaid-codes

When you say they never work is it giving you any sort of error message when you try and input them in like:

Inactive- When a card is purchased at a retail store their system has to activate the card for it to know that the card was actually purchased this can take up to 24 hours for their system and microsofts system to link together saying it needs to activate
this card. If this is the error message you get and it has been over 24 hours you would need to contact the retailer and get them to activate the card.

Invalid: Means that one of the 25 characters you are inputting is not correct. Keep in mind that with these cards Bs can look like 8s 5s can look like a S

Now if the code is entered in and it says it went through and its still not showing on his account then you want to make sure that wherever you are entering the code in that you are signed in with his account and not another account.

If you contact xbox support by going to support.xbox.com/contact-us and give them the code they can look up the code and determine what account that the code was entered on Now once a code is used on an account if its used on the wrong account it can not
be transferred to a different account.

If your son is unable to use the balance on his Xbox gift card after redeeming it on his Microsoft account, it's possible that there is an issue with the account that is signed in on the Xbox console. Here are a few things you can try:

1. Make sure that your son is signed in to the correct Microsoft account on the Xbox console. If he has multiple accounts, it's possible that he may have accidentally signed in to the wrong one, which could explain why he's unable to use the gift card balance.
   
2. Check to see if there are any restrictions on the account that could be preventing your son from using the gift card balance. For example, some accounts may have a spending limit that limits the amount of money that can be spent in a given period of time.
   
3. Check to see if there are any outstanding balances on the account that could be preventing your son from using the gift card balance. If there is an outstanding balance on the account, your son may not be able to use the gift card balance until the balance is paid off.
   
4. Make sure that the gift card balance is being applied to the correct account. If your son has multiple accounts on the console, it's possible that the balance may be applied to the wrong account.
   

If you've tried these steps and your son is still unable to use the gift card balance, you may want to try contacting Xbox customer support for assistance. They should be able to help you troubleshoot the issue and determine the cause of the problem.

Hello ,

Thank you for bringing this issue to our attention. We have an article entitled

Learn About Gift Cards and Prepaid Codes that states, "The funds in your Microsoft account can't be transferred after you redeem an Xbox on Microsoft Gift Card." The prepaid code needs to be redeemed on the account that intends to complete a purchase. The
best solution would be to redeem a new Xbox Gift Card on your son's account. The

Xbox Family Settings are where a parent account can allow the child account to complete a purchase. Once the intended purchase is completed, the parent can remove the ability for the child to complete any further purchases. Be sure to let us know the results!

Thanks, how do I get a refund for the gift card that is redeemed on the wrong account or is that money just wasted ?