I accidentally bought a better version of the game i own and because i own it i got only a...

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You can still gift him the game but you need to choose "buy as a gift". In regards to the transaction that you accidentally purchased, you can request a refund by signing in to https://xbox.com/refunds.

Hi there! This is Virginia O.

I understand that you are experiencing installing a game.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Please check your Purchase history by going to your Xbox account's Order History at https://account.microsoft.com>; Order history and see if both games are listed as purchased. If Saints Row 1 is missing, it may not have been processed correctly.

And then verify the promotion details because a “Buy One Get One Free” deals have specific conditions, like needing to add both games to your cart. Check if the promotion was applied correctly.

Next is to restart your device and refresh your library. A quick restart can update your game library and make missing purchases appear.

Then redownload the game. To do this, go to the Microsoft Store or your Xbox game library and check if Saints Row 1 appears. If it does, you should be able to install it again.

Thank you for your cooperation.

If its not specifically listed as the PC version of the game on the Microsoft store app, then no. Because I own games on console that I haven't installed/bought on PC that says I own that version the game on the PC. Whereas some of the puzzle games I like
that I own on console don't say I own them on PC as they are two different ports.

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

So in the Xbox store it says that I OWN the game, but I actually only own the trial version. If the game is on gamepass, the option is "installable" meaning I don't own it. It's installable because it's on gamepass, but if the game offers a trial and I've downloaded that trial, the store says I OWN the game. This has caused me to purchase DLC for a game I only own the trial for. I need to know how to tell if a game I have is only the trial version of the full game.