Hulu Plus not loading

KyleWest Wins · Aug 16, 2014

Hey, I have a bizarre issue with my HULU Plus app. It worked fine for the first few months I had it, but now it opens HULU, the loading screen appears, then I'm automatically redirected to the XBOX dashboard. It has done this every time I have attempted
to open the app, which is around a dozen times. I tried deleting the app, re-downloading it, but I have the same end result.

Has anyone else come across this issue? How do you solve this? Can someone at least tell me if it's an issue with HULU or XBOX?

:)

DoG Dragonslit · Aug 16, 2014

hulu plus not working

Have you tried re-downloading the app?

sn2006gy · Aug 16, 2014

hulu plus

I reported this problem to Hulu and they don't really seem interested in recognizing it. The same issue happens on PS4 as well.

I've been keeping them updated with my ticket and i'm posting this thread to them as well, hopefully they can start looking into this. Some nights i don't get the buffer, but i get the skip almost as if their trying to inject a commercial but the commercial
fails so they skip ahead for the 30-45 seconds that was to be the break.

Emerald Tari3 · Dec 24, 2017

I am having a similar issue, only I am not sent back to the XBOX dashboard... I get an error screen which it stays on until I tell XBOX to exit the app. I have contacted HULU about the issue, they say they are going to look into it to help resolve it.
But they could not tell me what was causing the issue. I am also trying to contact XBOX/microsoft to see what help I can get from them. I can access the app on my computer but not my XBOX.

SavageonCabbage · Nov 1, 2018

Hello KyleWest Wins!

Have you already attempted to remove your profile from the console and reinstall it? If not, here are some steps to do so and see if it will launch after that:

Add or Remove a Microsoft Account on Xbox One

Please let me know if this works!

SavageonCabbage

Hello KyleWest Wins!

Have you already attempted to remove your profile from the console and reinstall it? If not, here are some steps to do so and see if it will launch after that:

https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

Please let me know if this works!

Emerald Tari3

I am having a similar issue, only I am not sent back to the XBOX dashboard... I get an error screen which it stays on until I tell XBOX to exit the app. I have contacted HULU about the issue, they say they are going to look into it to help resolve it.
But they could not tell me what was causing the issue. I am also trying to contact XBOX/microsoft to see what help I can get from them. I can access the app on my computer but not my XBOX.

sn2006gy

I reported this problem to Hulu and they don't really seem interested in recognizing it. The same issue happens on PS4 as well.

I've been keeping them updated with my ticket and i'm posting this thread to them as well, hopefully they can start looking into this. Some nights i don't get the buffer, but i get the skip almost as if their trying to inject a commercial but the commercial
fails so they skip ahead for the 30-45 seconds that was to be the break.

MisterFizzle

Hey there folks,

When you have Hulu Plus open, you should be able to say "Xbox, Help" and you'll bring up some different help options for that app. One of the options is Error Troubleshooting which will give you some detailed steps on these 3 suggestions:

Test your Network Connection - You may also want to try the steps in our
Low Streaming Quality Troubleshooter
Powercycle your Network
Uninstall the App

Please let us know how that goes and we'll work from there.

Flargrim

I'm having issues with skipping ahead also. The top of the video will show "loading" briefly once or twice then jump ahead 5 minutes or so. I also get stuttering sometimes.

Hulu Plus not loading