Hulu not working Surround Sound

Hello Community,

I would like to consider myself a Techie but when I setup my Xbox One I got for a present I only ran into frustration and issues.

Equipment & Setup:

Xbox One plugged into a Sony Receiver via HDMI. Receiver plugged into TV via HDMI cable.

Xbox One set to 5.1 uncompressed (as suggested via researching this online). Receiver states 3/2.1 PCM - I set it to PLII Movie, thus 5.1 Surround Sound.

Issue:

Hulu app will not play 5.1 surround sound, only FL & FR speakers.

Previews on a Blu-Ray wouldn't play 5.1 surround sound but the actual movie would.

Pandora will only play through FL & FR speakers, no sub.

Netflix will play 5.1 surround sound. Games will play 5.1 surround sound.

Confusion:

Why are some items playing surround sound and others are not? My previous console had no issues playing Hulu at 5.1 surround sound with same HDMI setup. My other devices I'm using on the receiver are playing 5.1 surround sound just fine.

Seeking help with this. I would hate to return the Xbox One due to something as trivial as Audio. Especially since a device as simple as my Chromcast and PS3 had no issues whatsoever. But if I can't solve this within the week I will have to return for a
PS4.

Thank you ahead of time for your help and support with this,

Tom

:)

 

XB1 Surround Sound Issue

The Xbox One doesn't currently output surround sound. However, Microsoft is working on it and will be updating the Xbox One to output in surround sound soon.

support.xbox.com/.../digital-sound-not-working

 

Onkyo Surround Sound set up for Xbox One

Love my surround sound system and I get Awesome Surround Sound when I play games and when I watch Bluray/DVDs.

When I switch to apps like SlingTV, Netflix, Amazon and HULU, I get only two channel/speakers working. I've seen posts about this from two years ago. So, I am hoping you have figured out a fix for this already.

How do I fix this?

 

Hi there!

Thanks for the support message.

Since you're a "Techie" here are a few links to help you out to get this issue resolved! Be sure to carefully read over each one.

Enabling Digital Surround Sound

Connect Xbox One to Your Home Theater or Sound System

Xbox One Sound or Audio Quality Problems from Set-Top Box

Troubleshoot Sound | Xbox One System

Configure Audio Settings Xbox One

Let us know if you have any questions following those steps!

Cheers!

 

Thank you for the reply but this did not solve my issue. The links all speak to the basic setting options. I have tried every HDMI option within the settings and I get the same results.

Problem:

Hulu will not do 5.1 surround sound, no matter which option I pick. Either FR/FL no sub or just center.

Pandora will not play 5.1 surround sound only stereo FR/FL, no sub.

BUT- Netflix, Movies (except previews, which makes zero sense) and games do play just fine 5.1 Surround Sound.

I tested multiple HDMI ports and settings, even different HDMI cables.

I also plugged in my Chromecast to the same port from up stairs, zero issues, everything plays beautifully.

So at this point all I can figure is it is settings with the Xbox One not being able to transmit 5.1 surround sound on all of its apps (i.e. Hulu, Pandora).

I'm at my ends, really hoping someone who uses surround sound with a receiver and uses Hulu might be able to chime in.

 

Hey there!

Thanks for the reply.

Sorry those links didn't do any good. It sounds like the problem is with the app itself. Yes the apps are on Xbox, but the apps are technically supported by the developer of the app. There may be a setting inside of the specific app that need to be enabled.
I recommend reaching out to Pandora Support or Hulu Support to see what they have to say. They may not support that setup. It is not an Xbox problem if other apps are working fine.

Cheers!

 

Looks like from what I found on Hulu and using a search engine is the following information from Hulu. Hulu itself does NOT support 5.1 surround sound

By comparison, Amazon offers 5.1 encoding on select content, and Hulu is limited to stereo sound, despite many network television shows offering 5.1 surround sound.



Cheers!

 

While Hulu doesn't support surround 5.1 by default my other devices, like Chromcast, play it in 5.1. I'm pretty sure Microsoft has the ability to allow audio filtering like Chromcast and PS3 do through a receiver. I wanted one device to do it all.

Not a jab at you iNb4, I do appreciate your help and glad I was able to figure out I wasn't going crazy

 

I've been trying to troubleshoot this exact issue and have also come to the conclusion that it is specifically a problem with the Hulu app itself that needs to be fixed by the coders. Xbox seems to have nothing to do with it. All games and most other apps
on the Xbox one play 5.1 surround just fine. And Hulu, when played through either the PC or AppleTV (both connected to my Sony HD audio receiver) also plays 5.1 surround just fine. Only on the Xbox app does it not. This means that I have to use my AppleTV
or other device to stream Hulu instead of the Xbox if I want the full surroundsound :-( very lame indeed :-(

 

Are you having the same issue with all of the music apps as well? I am experiencing the same issue and have found no actual answer. Same deal, decent Sony Amp HDMI connecrion to Xbox one. Movies app, tv app, and netflix all work surround DTS just fine,
but not Groove, Pandora, Hulu or Utube. I have changed every setting on the Amp and on the xbox and mixed all of the combinations with the same result.

 

I have the exact same issue. Hulu and Pandora: no surround, Nerflix, movies, and tv all work fine. Here's some info from Hulu:

twitter.com/.../730187032748826624

 

Hey there g0013y!

Thanks for the info and helping out If you have any Xbox support questions please create a new thread and let us know. Please make sure not to bump older threads, as this is from a few months ago.

Thank you