How to unlock Microsoft account

Hi Kaiden!

Please be informed that account lock/suspension details are confidential and we do not have access to it here. I would advise you to wait for their response regarding your account reinstatement request. It could take few days to be reviewed as it depends on the volume of requests they're reviewing.

Hi, alisan O game.

Thanks for your reply.

Sorry for the late reply.

I understand your feelings very well, especially since Microsoft is not just an account for you, but also has many important memories.

But unfortunately, I am just a member of the Microsoft community, and I cannot access your account or do anything about it.

No one can access it manually. All security information in the account is managed by the cloud service.

If you know your current email address and your account is not set up with two-factor authentication, you can try to fill in the recovery form. Please fill in as much information as possible when filling in the form, including user nickname, login region, recent Skype contacts, Xbox console hardware ID, and passwords used before. Please note that you can submit at most twice a day.

Help with the Microsoft account recovery form - Microsoft Support

Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist

Hi, .

Thank you for posting in the Microsoft Community.

From your description, I understand that you are still locked out after changing the password of your Microsoft account. I understand your confusion about this problem.

Regarding your experience, I really want to help you unlock your account immediately. But please understand that Microsoft accounts are managed by fully automated servers and no one can access it manually. All security information in the account is managed by cloud services.

I fully understand your feelings when you encounter this problem. Your account is locked for no reason and cannot be unlocked. No matter who you are, you will feel sad.

When users need to perform account operations, the standard process is to use security verification methods and account recovery forms.

This is difficult for anyone to accept, but I hope the information provided above can give you a better understanding of your Microsoft account security strategy.

Have you tried to unlock your Microsoft account before?

If not, you can visit the following link to see how to unlock your Microsoft account.

Account has been locked - Microsoft Support

We look forward to hearing from you!

Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist

Thanks, but I tried all of the ways

But they didn't work, and I don't wanna use uther accounts because I spend so much money on my Microsoft account, and I lost it . Thanks but if u can bring that account back to me , I will thank you very much.♥︎

Hi, alisan O game.

Thank you for posting in the Microsoft Community.



From your description, I understand that you are still locked out after changing the password of your Microsoft account. I understand your confusion about this problem.



Regarding your experience, I really want to help you unlock your account immediately. But please understand that Microsoft accounts are managed by fully automated servers and no one can access it manually. All security information in the account is managed by cloud services.



I fully understand your feelings when you encounter this problem. Your account is locked for no reason and cannot be unlocked. No matter who you are, you will feel sad.



When users need to perform account operations, the standard process is to use security verification methods and account recovery forms.

This is difficult for anyone to accept, but I hope the information provided above can give you a better understanding of your Microsoft account security strategy.



Have you tried to unlock your Microsoft account before?

If not, you can visit the following link to see how to unlock your Microsoft account.

Account has been locked - Microsoft Support

We look forward to hearing from you!

Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist

Hello Mohamad G! I'm Kris and I'd be happy to help you with your question.

Do you think your account has been suspended? The only place to see that would be this think.

https://support.xbox.com/help/family-online-safety/enforcement/enforcement-history