How to Sign into account when I changed the email to access the account, but the new email...

Discus and support How to Sign into account when I changed the email to access the account, but the new email... in XBoX Accessibility to solve the problem; A few months ago I was trying to mostly get rid of an old account I haven't been using much, and I changed the username that is allowed to sign in to... Discussion in 'XBoX Accessibility' started by Carter Ibach, Apr 23, 2025.

  1. Carter Ibach
    Carter Ibach Guest

    How to Sign into account when I changed the email to access the account, but the new email...


    A few months ago I was trying to mostly get rid of an old account I haven't been using much, and I changed the username that is allowed to sign in to my Microsoft account. The trouble is I used my other Microsoft account which already had lots of associated information, not some new email. Now when I use that newer email to login, it only logs into the newer account, and I cannot access the old one at all.

    In the new account, there is only one alias with the account, which baffles me, and makes me wonder if that is the issue.

    If I try to use the old email to login, it gives me this error:

    "This username has been turned-off for sign in. Try a different one or find the account this username is associated with"

    I have tried finding the account, but it just tells me the two email addresses I already know, and neither can log into the account I want. The only info I really want from the old account is Xbox save data & achievements since those are not accessible with the new email, so if there is a way to transfer that it may suffice, but I would rather find a way to login to the old account and re-enable the old email since that seems easier.

    :)
     
    Carter Ibach, Apr 23, 2025
    #1
  2. sprkle Win User

    What can I do with proof of an account thief?

    if you still have full access to the account change the password, email etc. make it as secure as you can

    for steps on how to change the email click here
  3. steeledwand7664 Win User

    I can't figure out how to access my account

    Do you know the email and password for the account?

    If your xbox were to ask you to sign in with the email and password do you know what those are?

    If not you can try and recover the account by going to account.live.com/acsr and see if you may have access to the security proofs to reset the password once you do that you can then go in and change the email used to sign in by adding a new email at account.live.com/addassocid
    and add a new email used to sign into the account and then make that new email the primary email address for the account and then remove the old email from the account.

    This will only change the email associated with the account any passwords, security proofs, billing addresses will remain the same but those then can be changed by going to account.microsoft.com
  4. XBF Esteban R Win User

    Preciso entrar na minha conta Xbox porém o email foi excluído [Translation-I need to sign in to my Xbox account but the email has been deleted]

    Hey there Eric,

    You should still be able to access your account, even if the email no longer exists.

    You just might have to go through a little more of a process.

    I would recommend trying to access your account via account.microsoft.com, and then seeing if you can change your primary email following the steps here on

    How to change the email address associated with your Microsoft account.


    If your email was deleted by the publisher, then another thing you can do is try to recreate the email by going to that domain, and making a new email with the same address.

    Give those steps a try and let us know how this information helps

    Thanks!
  5. ChiefJoboo Win User

    Xbox live account access

  6. WPAK Win User

    two accounts

Thema:

How to Sign into account when I changed the email to access the account, but the new email...

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