How to send controller for repair?

Thank you for contacting us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

The control has a 90-day warranty, microsoft does not carry out out-of-date repairs.

If it is within the deadline, request the repair:

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne....

Hi there Jasvinder, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

Please use the link provided below to create a replacement order for your controller if it is still under warranty:

https://support.xbox.com/help/hardware-network/controller/controller-warranty

To complete the process, you need to find the serial number of your controller and enter it at the bottom of the page. The website will then guide you through the necessary steps to complete your order.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hello there! I hope everything is going well for you!

When you request an order for your controller, you will be receiving an e-mail containing all information in order for you to send you device.

If you do not receive anything please contact our support and they will check your order for you.

Contact us | Xbox Support

Depending on how old your controller is you might be able to send it in to be repaired

How old is the controller? You can send it in for repair if its under warranty. https://support.microsoft.com/en-us/devices