How to return a broken controller?

Discus and support How to return a broken controller? in XBoX on Consoles to solve the problem; How do I return a controller that is broken? (keeps switching off). 1b2e3258-a033-4355-9143-016251f69ffd Discussion in 'XBoX on Consoles' started by FootsoreRain06, Mar 15, 2016.

  1. FootsoreRain06
    FootsoreRain06 Guest

    How to return a broken controller?


    How do I return a controller that is broken? (keeps switching off).

    :)
     
    FootsoreRain06, Mar 15, 2016
    #1
  2. ThorneHG
    ThorneHG Guest
    Labels for return

    Hi,

    I was just wondering how long do I have to wait to receive my labels to return my broken controller.

    thx.
     
    ThorneHG, Mar 15, 2016
    #2
  3. The Viral Cyrix
    The Viral Cyrix Guest
    Faulty Day One Edition controller (d-pad)

    Register your console here.

    myservice.xbox.com/.../Welcome.aspx

    Within the menus you can request a replacement controller free of charge how ever you will need to return the broken/faulty one to them
     
    The Viral Cyrix, Mar 15, 2016
    #3
  4. Irixion
    Irixion Guest

    How to return a broken controller?

    You return it to the place of purchase with original packaging and reciept within 30 (Sometimes 14) days. Call the store and make sure you can do that before you go.
     
    Irixion, Mar 15, 2016
    #4
  5. Irixion Win User

    How to return a broken controller?

    You return it to the place of purchase with original packaging and reciept within 30 (Sometimes 14) days. Call the store and make sure you can do that before you go.
  6. XBF Mohammed C Win User

    Broken controller return.

    If you encounter any issues requesting a call back or live chat on the Xbox support website, I recommend visiting Microsoft support.

    Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list.

    Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue.
  7. The Viral Cyrix Win User

    Faulty Day One Edition controller (d-pad)

    Register your console here.

    myservice.xbox.com/.../Welcome.aspx

    Within the menus you can request a replacement controller free of charge how ever you will need to return the broken/faulty one to them
  8. Suqmu Win User

    Xbox one elite controller not repaired?

    I think this would just be a random occurrence. Annoying, but it happens. It may be something to do with how these controllers are repaired and returned, as I was sent a completely broken one at first, and got sent a replacement that is slightly faulty.
    I haven't seen this with other products, however.
  9. RooK53 Win User

    Broken Controller out of the box, Microsoft Return Policy Ghastly

    Go to local store, (Target, Best Buy, etc.), buy new controller, return your broken controller to store with receipt.

    Unethical? Yes, but MS get's it back either way, and you get a new controller.
Thema:

How to return a broken controller?

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