How to retrieve the card code when accidentally scratched the last 2 digits off

Discus and support How to retrieve the card code when accidentally scratched the last 2 digits off in XBoX Games and Apps to solve the problem; Accidentally scratched the last 2 digits of the card off 601ff41d-54e9-44eb-9746-1613251688fc Discussion in 'XBoX Games and Apps' started by Austin Stoney, Mar 6, 2025 at 6:03 PM.

  1. Austin Stoney
    Austin Stoney Guest

    How to retrieve the card code when accidentally scratched the last 2 digits off


    Accidentally scratched the last 2 digits of the card off

    :)
     
    Austin Stoney, Mar 6, 2025 at 6:03 PM
    #1
  2. Janet_C Win User

    How to retrieve the card code when accidentally scratched the last 2 digits off

    Hello!

    Hope you are well. I'll be glad to assist you.

    I'm sorry you're experiencing these issues.

    If your code is damaged or illegible, you must go to the distributor where you purchased it and present your proof of purchase for a possible exchange or refund.

    Xbox Support can only assist you with issues involving digital codes.

    I hope the information has been clear, I will be attentive to any questions you may have.

    Best Regards.

    [​IMG]
  3. Craw DZZY Win User

    Redeem prepaid codes

    I have exactly the same problem, my son scratched the silver panel off and scratched the first part of the code off, there is a bar code & number on the card so surely this can be retrieved???
  4. ocelot20 Win User

    Game Trade in Question

    Do you mean 19 digit code then the scratch off one? As mine has a 19 digit code then next to that is the scratch of thing. Am on the game.co.uk website now I have clicked on the gift card option and it wants a digit code and a pin code. When I click on info
    it says Your 19 digit gift card number and 4 digit pin code on the back of the gift card. Not sure if I have the correct card you see.
  5. DanTripo Win User

    gift card

    I bout a digital card code from dollar general. the code was printed on a receipt. I thought it was a scratch off card and put it in my sons stocking for Christmas. 2 cards actually on the same receipt.
  6. onyxishere Win User

    I Bought Black Friday Bundle From Microsoft.com Wheres my Downloadable Games???

    All games are digital and will be located on scratch cards found within the box. Find those cards, scratch them and enter the codes to download the games.

    Barrel - There are 2 code on your scratch card. Please scratch the entire area to find the game download code.
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How to retrieve the card code when accidentally scratched the last 2 digits off

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