How to retrieve hacked MC & Microsoft account?

MuhdRayyan · Apr 13, 2025 at 6:04 PM

Hi,

I recently couldn't log in into my Microsoft account. I can't Sing in/Sync "Profile" on Edge.
I can't log in on PC Windows Microsoft.
At this point I'm unsure what is going on, I think I got hacked on both Minecraft and Microsoft.
I did change my password few weeks back,
I can log in on Firefox browser, I can log in on Edge browser,
BUT it doesn't work and says error OR wrong password, prompting me to send a code to a random gmail
if i were to log in on PC Windows Microsoft.

:)

Onyx Is Here

Hello MuhdRayyan, sorry to hear you're having trouble.

First I wanted to mention that as this is an open forum our ability to help is limited only to advice. What I can suggest to you would be to read through this post https://answers.microsoft.com/en-us/outlook_com... on the steps you can take to recover your account.

Vardagul

Hi there! My name is Darhlene and I’m here to assist you.

Once the Microsoft account is deleted, it will not be possible to recover your Minecraft account.

However, if you can still see your Minecraft account being used by the hacker, it means your Microsoft account is still not yet deleted.

You can try to recover your account by following the interactive tool at this link:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Kind Regards,
Darhlene

andersonpassos

Thank you for contacting us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

If profile is not linked to account, it is lost with xbox. for an account with e-mail, simply retrieve the account with the account recovery form:

https://support.microsoft.com/en-us/account-bil...

Pedgeth

@Turv3y: It means he's super duper!

@Smwutches alas, that doesn't really answer my question unfortunately. if it's possible for a hacker to somehow, with Microsoft's belssing, move an account to russia with no auth from the account holder, how is it so hard/impossible for someone to move their
own account when they have entirely legitimate reasons (The least of which can be to retrieve a hacked account)

Vardagul

Hi Awilda! My name is Darhlene and I’m here to assist you.

I’m sorry to hear that you’re going through a tough time. I understand how frustrating it can be, but don’t worry, I’m here to help you resolve this issue.

You need to retrieve your Microsoft account first before closing/deleting it. I highly recommend you follow the instructions on this interactive tool to recover your hacked account:

https://support.microsoft.com/en-US...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Kind Regards,
Darhlene

How to retrieve hacked MC & Microsoft account?