How to retrieve an account

Hello Jon *, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I'm very sorry for the problem you're going through, to try to help you I need to understand the problem better, so please answer the following: Are you trying to start Minecraft from an email that was not the one you bought the game with? If you get an error code or message when you try to log in, please write it in the text.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

If this is the account you are having difficulty with you need to delete the profile from your Xbox and retrieve a new copy from Live.

These instructions show you how to delete your profile and perform the account retrieval.

i'm french and i lose the email of my xbox one account. How can i retrieve it?

I only have one account. One email. I am not sure...but it now has a HD on front of it. How would I retrieve a different account?

I'm Samy an independent advisor and I'll be helping you

How are you, John?

It is not possible to retrieve an account with the Gamertag and no Microsoft agent can tell you which email is linked to the Gamertag.

You can retrieve the account with the email, skype, or phone linked to the account.

You can fill in the recovery form at this link.

https://account.live.com/acsr