How to reset to factory my Xbox 360

Hi Lacy!

Here's how:
Press the Guide button on your controller.
Go to Settings and select System Settings.
Select Network Settings.
Choose your connected network.
Select Test Xbox Live Connection.
After the test has finished, select Configure Network.
On the Additional Settings tab, select Restore to Factory Defaults.

You can check all the other troubleshooting steps from this link https://support.xbox.com/help/xbox-360/console/...

If you're getting the same issue after performing the steps, try to connect using a different network connection like your mobile data hotspot to isolate the issue.

Try to register the console in your name to be able to reset your pass code online: How to reset the pass code for parental controls on Xbox 360 | Xbox Support

How do i soft factory reset my xbox? (Website says factory reset)

You can perform the steps mentioned on this link How to reset or reformat your Xbox 360 to factory default settings | Xbox Support

If the issue persists, we recommend resetting the console by following the steps mentioned here => How to reset or reformat your Xbox 360 to factory default settings | Xbox Support.