How to replace an xbox one controller?

Hi there,

Sorry you're having trouble with your controller.

https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

In this support thread, it mentions a possible controller replacement. I could imagine how annoying it could be to replace a controller for just one button and if you think it's the Xbox that is causing this issue, perhaps you could borrow a friends controller
and see if the A button works on that with your Xbox. If It does, it will be your controller and I'd advise a replacement.

If GameStop will not replace the controller then you should be able to set up a replacement from the repair site.

http://myservice.xbox.com/

If that doesn't work then you'll need to contact phone support for more assistance. 1-800-469-9269 in North America.

Hi,



Your Xbox One controller is running defective. Here is a
link on how to troubleshoot your Xbox One controller and also on how to process a controller replacement.



Feel free to provide us a feedback.

Hey there
JesseNieboer ,

Thanks for reaching out to the Forums for help with this. I can totally understand how confusing this could be. IF the troubleshooting steps that you have tried and that is outlined in The
buttons on my Xbox Adaptive Controller aren’t responding or My Xbox Adaptive Controller won’t turn on don't resolve the issue,
then I would indeed say that your controller might be experiencing a hardware problem. I suggest following the steps outlined here on

How do I replace my Xbox Adaptive Controller? to have your product replaced.

Hope this information was helpful.

Thanks!

Microsoft Complete covers your Xbox One console, plus included controller, against accidents and mechanical or electrical breakdowns for up to three years. For covered controller and console, you get up to two replacements of a standard controller or one
replacement of an Elite Controller, and one replacement of the console – no deductible required.