How to remove old adress and incorrect billing information

Discus and support How to remove old adress and incorrect billing information in XBoX Rewards & Social to solve the problem; For several months I get this same message from Xbox Live Rewards: "Attention Needed Please check your account information so we can make a deposit.... Discussion in 'XBoX Rewards & Social' started by MeanDeanNL, Dec 15, 2016.

  1. MeanDeanNL
    MeanDeanNL Guest

    How to remove old adress and incorrect billing information


    For several months I get this same message from Xbox Live Rewards:

    "Attention Needed
    Please check your account information so we can make a deposit.

    Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum

    here
    . "

    Well it's not correct, my billing information is cluttered with old entries.

    Since I have my Xbox Live account I have moved a few times so there are a number of adress and billing info entries in my account obsolete but there is no way of deleting them for me. Can you remove them or tell me how I can remove the incorrect billing
    info?

    That would be very helpful, hope you can of assistance.

    Kind regards,

    Dean Sandel

    Gamertag: ScalenePolecat9

    :)
     
    MeanDeanNL, Dec 15, 2016
    #1
  2. Araxiel2501
    Araxiel2501 Guest
    Everyone accepts my Paypal-Acc. Only Live gives me trouble.

    Now after some more searching, and reading a second time through the stickies and browsing through my contact information, I reckoned that my billing adress is my old adress. If the billing adress here on live and paypal would match, would I then be able
    to use paypal correctly?

    But that just creates a new problem: I can't change the country in the billing information.
     
    Araxiel2501, Dec 15, 2016
    #2
  3. COMPLETELY REMOVE Billing Information!

    Hello Selsiuss

    What methods have you tried taking prior to this? Did you try at Xbox.com to remove the Billing Information?

    Looking forward to your reply,

    Daniel.
     
    DanielGabriel2, Dec 15, 2016
    #3
  4. XBLRewards3
    XBLRewards3 Guest

    How to remove old adress and incorrect billing information

    Hey ScalenePolecat9. The Rewards program is unable to make changes to your Microsoft account, but we do see that your shipping and billing info isn't the same locale. This may be triggering the deposit failure of mismatched currency. If you've gone to
    Sign in to your Microsoft account and have updated your info there, and are still getting this message, try contacting Microsoft Support to see if they can verify and change your locales to the correct one.
     
    XBLRewards3, Dec 15, 2016
    #4
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How to remove old adress and incorrect billing information