How to Remove Credit Card Info With Microsoft When They Don't Need It

Discus and support How to Remove Credit Card Info With Microsoft When They Don't Need It in XBoX on Consoles to solve the problem; Split from this thread. I need a customer service representative to call me back at [Mod removed-personal information] concerning my billing... Discussion in 'XBoX on Consoles' started by jowho254, Oct 17, 2018.

  1. jowho254
    jowho254 Guest

    How to Remove Credit Card Info With Microsoft When They Don't Need It


    I need a customer service representative to call me back at [Mod removed-personal information] concerning my billing account.

    :)
     
    jowho254, Oct 17, 2018
    #1
  2. RobertHorvath
    RobertHorvath Guest
    How to Remove Credit Card Info With Microsoft When They Don't Need It

    The previous post indicates that a credit card must be on file while an account is active. Why?

    I usually just use the credit card to purchase the Live renewal for the year and then buy my kids points cards for any content they wish to purchase.

    I was just on chat for about 1/2 an hour trying to get this sorted out ( I could not get call back phone call or call directly because there was no number available).

    I really prefer that Microsoft not keep my credit information on file.

    Please somebody give me a good reason why you need to have this credit card information. They said that the only way to get rid of it was to cancel the LIVE accounts.
     
    RobertHorvath, Oct 17, 2018
    #2
  3. PixelPatch
    PixelPatch Guest
    How to Remove Credit Card Info With Microsoft When They Don't Need It

    i had the same thing... i used my cc to buy 2 months of gold for £2 back in may, then before it was due to end i used a prepaid card 12months of gold.... because the previous subscription didnt end, the prepaid card is attached to my cc, meaning i cant remove
    it till august, unless i forfeit my gold.... why cant microsoft be like every other business where once something is paid for, the card can be removed? its hardly safe!! the reason i topped up before it ended was so i got my 200 reward points.
     
    PixelPatch, Oct 17, 2018
    #3
  4. Smwutches
    Smwutches Guest

    How to Remove Credit Card Info With Microsoft When They Don't Need It

    You would need to go to Contact Us | Xbox Support to request a call back. You should never post your personal information on a public forum.
     
    Smwutches, Oct 17, 2018
    #4
  5. XBF Brad A
    XBF Brad A Guest
    Hello Jowho,

    As smutches stated you can use that link to request a callback. Please do not post any personal information in forums as the

    Forum Guidelines     state.

    When you go to
    Contact Us     :

    • Step 1 ----select Xbox One
    • Step 2 ----select no thanks
    • Step 3-----select games
    • Step 4 ----select request a call from support
    Once they call explain thee issue and they will be able to help you.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
     
    XBF Brad A, Oct 17, 2018
    #5
  6. Njal the Blue
    Njal the Blue Guest
    If you need to remove a payment method, go to https://account.microsoft.com and open services and subscriptions. Cancel all auto renews and then you can remove the billing method.
     
    Njal the Blue, Nov 3, 2018
    #6
  7. Njal the Blue Win User

    How to Remove Credit Card Info With Microsoft When They Don't Need It

    If you need to remove a payment method, go to https://account.microsoft.com and open services and subscriptions. Cancel all auto renews and then you can remove the billing method.
  8. Smwutches Win User

    How to Remove Credit Card Info With Microsoft When They Don't Need It

    You would need to go to http://support.xbox.com/contact-us to request a call back. You should never post your personal information on a public forum.
  9. XBF Brad A Win User

    How to Remove Credit Card Info With Microsoft When They Don't Need It

    Hello Jowho,

    As smutches stated you can use that link to request a callback. Please do not post any personal information in forums as the

    Forum Guidelines     state.

    When you go to
    Contact Us     :

    • Step 1 ----select Xbox One
    • Step 2 ----select no thanks
    • Step 3-----select games
    • Step 4 ----select request a call from support
    Once they call explain thee issue and they will be able to help you.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
  10. voteDC Win User

    Microsoft fails

    [quote user="TheYonks"]

    How can I take my credit card info off my account to make it more secure?, It disgusts me that microsoft requires that you have a working credit card tied to your xbox account, Its as if they want to make it easy for hackers to steal your info and credit
    card numbers....[/quote]To remove the card you'll need to call Support again Call Us and get them to first turn off automatic renewal if it is on and then they can remove the card. Though since
    the account is currently locked I expect you'll have to wait until the investigation is over.

    Also you don't need to have a credit card attached to your account, I don't and never have done. You only need a card attached if you have your Gold subscription set to automatically renew.
  11. Patrick250 Win User

    How to Remove Credit Card Info With Microsoft When They Don't Need It

    Call MS support and ask to remove credit card. If you have at least a month or more remaining if it's a 3 or 12 month subscription, ask for tokens for remaining time. Once they remove CC it will no longer be usable or available for any charges on Live. The
    last 4 and CC type will only remain on the billing.microsoft.com website for your own reference only.
Thema:

How to Remove Credit Card Info With Microsoft When They Don't Need It

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