How to remove alternative email attached to my main Microsoft email?

Discus and support How to remove alternative email attached to my main Microsoft email? in XBoX Accessibility to solve the problem; So around 5 years ago my friends bought me Minecraft, gave me an email and password to the account they bought me as a surprise, and well...that email... Discussion in 'XBoX Accessibility' started by Elizabeth 91, Feb 1, 2025.

  1. Elizabeth 91
    Elizabeth 91 Guest

    How to remove alternative email attached to my main Microsoft email?


    So around 5 years ago my friends bought me Minecraft, gave me an email and password to the account they bought me as a surprise, and well...that email has stayed attached to me and my primary email like a parasite for the past half-a-decade, whenever I try to log in, Microsoft requires me to have the parasite email...which I obviously don't have since it was part of an old gift from long ago.

    I can't verify my identity due to this, and I really need help here, it's just so unfair.

    I should also mention: it is impossible to log into that old email since Microsoft claims it doesn't exist, its likely to do with my old friend crafting his own emails with random words for fun since he was a big tech nerd.

    When attempting to replace the parasite email, it always just says "Your session has timed out. You can restart the session by signing out and signing back in.", so no luck on that part.

    I'm just so pissed off it's attached to my main email for Microsoft, why should I need the permission of an abandoned email to simply log in???

    :)
     
    Elizabeth 91, Feb 1, 2025
    #1
  2. The Warmasterr Win User

    Transfer Gamertag to new Live ID

    Right. So I had a chat to Xbox Support about it. Turns out that the email I wanted to change to is set as the alternative email for my current account. So I needed to remove the alternative email, wait 30 days (as this was a change to my account so I can't
    change emails) and then I can do it.

    This is just ludicrous. It shouldn't be that hard to change the email attached to a gamertag.
  3. choppyseize Win User

    Xbox/Microsoft Account Change

    Hello MrBoostedBearRZ

    You can switch the emails around but there's a bit of a process to do so. You would need to add the new email you want to use as an "alternate email in account settings " Then remove the old (main) email and make the alternate email the new main email account. It sounds confusing but it's a fairly simple process and it will get you the results you want.

    Hope that helps

    Choppy
  4. XBF Jasmine Z Win User

    my email adress

    Hi Lion,

    In order to change out the primary email for a gamertag to another one, the gamertag has to be removed. If there is a gamertag attached to the email, then it will only allow the new email to be connected to the gamertag as a secondary email instead of a
    primary email.

    Basically, it is going to be like musical chairs. Move each of the gamertags to another email to free the email. Create an account that will not be used on a daily basis. Move the gamertag from the email that is going to be used. Then it will free up the
    email to use with the main gamertag.

    Follow the steps in this link:
    How to change the email address associated with your Microsoft account


    I hope this helps ^‿^
  5. KindGryphon Win User

    email switch without losing original email.

    I use my email all the time. My email is attached to my sons xbox game pass.

    How do I replace it without losing my email address with his or affecting how I sing into my email.
    Is the existing email a Microsoft email? If it is then you can't remove it without your email being deleted forever.

    Per https://support.xbox.com/en-US/help...nt/change-email-sign-in-for-microsoft-account

    Warning When removing an email alias that’s connected to a Microsoft domain (such as @Outlook.com, @Live.com, or @Hotmail.com), that email is completely deleted from our systems and can’t be used to send or receive emails. It won’t be available for use again as an alias on another account. Microsoft doesn’t recycle email addresses, so it can’t be reclaimed at a future time.
  6. Taylor Davis (davita Win User

    Can I change the email for my Xbox account to this one without merging any info with my dad's email?

    Hello, Jaysea2345.

    There is an option to add a Microsoft Account Alias. Doing this allows you to switch your Xbox account to a new email of your choice. After doing this you will need to set the new email as your primary alias. You will then have the ability to remove your
    dad's email address! Below are the steps to accomplish this:

    1. Login to your Microsoft account via account.microsoft.com

    2. Click Your Info at the top of the page once signed in

    3. Select Manage how you sign in to Microsoft from the options that appear

    4. Click Add Email underneath your current email address

    5. From the options that appear, choose whether you would like to use a
    new or existing email address
    for your account. Select the applicable option from the list and follow the on-screen instructions to finish attaching the alias to your account.

    *If you are adding an existing email address, it can not already be associated with another Microsoft account.*

    When visiting the Manage how you sign in to Microsoft page, a list of email addresses attached to your account should appear. Once you have attached a new alias, you will need to set this as your
    Primary alias as the account's main associated email address. After this you will be able to remove your dad's email from the account. Configure your Microsoft account alias with the following steps:

    1. To set a newly attached address as your primary alias, click Make Primary below the main email address you are looking to use. This will set the selected address as your main address for your Microsoft Account and displayed across Microsoft
    services.

    2. To remove an old email address account from your Microsoft account, click
    Remove
    next to the email you want to detach. Follow the on-screen instructions to complete this process.

    I hope this was a helpful solution for you. Should you feel I can be of further assistance, please feel free to contact me.
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How to remove alternative email attached to my main Microsoft email?

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