how to refund xbox live gold subscription (redeem code)

Hello Pace,

Here at our How to get an Xbox Live Gold trial subscription it is explained that:

The following limitations and restrictions apply to Xbox Live trials from games or console bundles:

• If you have an existing paid Xbox Live Gold subscription, you can’t redeem an Xbox Live Gold trial from games or console bundles to extend your subscription period. However, you can redeem the prepaid code once your current paid subscription expires.
• Redeemable codes for Xbox Live Gold trial subscriptions are only available in select games and console bundles.
• You can’t stack redeemable codes for Xbox Live Gold trials from games or console bundles. This means that you can’t start another trial period before your current trial period has finished. However, you can purchase an Xbox Live Gold subscription and start
  that subscription at any time during the trial period.

Hope this provides enough information.

Best wishes!

Hi there Ryan,

Thanks for the reply.

• Have you ever had
  Xbox Live Gold subscription on your account?

Take a look at the following resource :
How to get an Xbox Live Gold trial subscription

The following limitations and restrictions apply to Xbox Live trials from games or console bundles:

• If you have an existing paid Xbox Live Gold subscription, you can’t redeem an Xbox Live Gold trial from games or console bundles to extend your subscription period. However, you can redeem the prepaid code once your current paid subscription expires.
• Redeemable codes for Xbox Live Gold trial subscriptions are only available in select games and console bundles.
• You can’t stack redeemable codes for Xbox Live Gold trials from games or console bundles. This means that you can’t start another trial period before your current trial period has finished. However, you can purchase an Xbox Live Gold subscription and start
  that subscription at any time during the trial period.

Hope this helps.

Hey there Wulkanista!

Sorry to hear that you're dealing with this issue trying to get your trial code redeemed.

You should be able to redeem the trial code anywhere you can redeem a regular subscription code (online, or through consoles). However I just wanted to add that it's important to note that trials will not work if you have already had a subscription to Live
ever before.

For more information concerning a gold trial, check out our article entitled

How to get an Xbox Live Gold trial subscription.


Hope this helps.

Thanks!

When you try to access Games with Gold, make sure you're using the gamertag that has the Xbox Live Gold or Xbox Game Pass Ultimate subscription. If you redeemed a promotional Xbox Live Gold code as
part of your subscription, you won't be eligible for Games with Gold. If you used a prepaid code to sign up for Xbox Live Gold, make sure it was successfully redeemed.

Hi jin7999,

As you've mentioned, you're getting an error code 80190128. This may mean that the Xbox Live Gold free trial subscription that you’re trying to sign up for has already been redeemed. It is either your Xbox Live account already redeemed the free trial Gold
subscription or the console that you're using already reached the limit for trial accounts (3 per console).

For more information, please go to this link:

How to get an Xbox Live Gold trial subscription

support.xbox.com/.../trial-gold-subscription