How to recover outlook password when you don’t have the phone number anymore?

Hello Donte Wilkie,

We have noticed the account issue you are experiencing on your Xbox console. We will move your issue to the Xbox section. A relevant advocate will follow up on your problem.

Best Regards,

| Microsoft Community Support Specialist

Understandable. I just would like my games that I paid for and downloaded. I receive this message when I try to click on the games.

Hello Donte Wilkie,



Welcome to the Microsoft Community.

I understand that you have forgotten your account password. I completely understand how you feel.

It can indeed be frustrating when the account recovery form is difficult to pass. Since anyone without the password and verification methods can submit the account recovery form, strict review is necessary to prevent the absurd situation of accounts being wrongly recovered.

If you have some idea of what your password might be, you can try those passwords to log into your account. During the process, you may be blocked due to too many incorrect password attempts. However, this blocking is not very strict. You can get one new attempt by enabling the private browsing mode in your browser.

• If the password is correct, you will be able to log into your account.
  
• If the password is incorrect, you must close the current private window and open a new one to retry.
  

This might be a bit troublesome, but please understand that such password attempts are not encouraged by Microsoft.

By the way, please log in from your trusted devices and usual login locations. Otherwise, your login activity may be recognized as unusual activity and continue to require verification. What happens if there's an unusual sign-in to your account - Microsoft Support

If you can successfully access your account homepage (https://account.microsoft.com/) through the method, you can go to Security > Manage how I sign in to add a new verification method for your account. If verification is required and you do not have any verification methods, you need to select ‘I don’t have any of these.’ The added verification method will take effect after 30 days.

The account recovery process is automated. Support agents usually cannot directly recover accounts for users. However, if you do want to have a real-time conversation with online support, you can follow these steps to contact them.

1. Log in to the following website. Contact Us - Microsoft Support
   (This requires you to log in to a personal Microsoft account. If you don’t have one, you can create a temporary account.)
   
2. Select Microsoft 365 > get home support.
   
3. In the question description box, type ‘MSA’ and click ‘Get Help’.
   
4. Then tap Contact Support in the bottom left corner.
   
5. Choose from the following categories: Other Products, Manage account security.
   
6. Select Chat with a support agent in your web browser.
   

TIPS: Please contact support during local working hours on weekdays, as chat does not work 24 hours a day.

If you are unable to contact through the above steps, try this link. https://go.microsoft.com/fwlink/?linkid=2273600

I wish you all the best.



Best Regards,

| Microsoft Community Support Specialist

Hello, My name is David. I am an independent advisor, happy to help you today.

I'm sorry that you are having problems with your Outlook account, to recover your Outlook account you must visit the account recovery page
Go to the Microsoft account recovery page: Recover Microsoft Account.
Select FORGOT MY PASSWORD and click NEXT

Then you must Enter the email address of the Microsoft account you want to recover.

and then Microsoft will guide you through several steps to verify that you are the account owner. This may include sending a verification code to your associated phone number or a recovery email address.

then you must choose between ;
Recover Via Phone Number.
Recover via Recovery Email.

and once the entire process is completed you should have access to your Outlook account
Best regards.

If you had a phone number or alternative email address set up on that account, you can recover it via https://account.live.com/username/recover

If you don’t know email, password, and have no backup login methods, there’s nothing you can do.