How to recover my old account on Xbox

Hi there Karen! Christopher here, an Xbox fan and been on Xbox for years already. I would really love to make your day by helping you out. Have you forgotten your old account's email or password?

Hello ! So basically I have the same problem and I’m trying to recover my old account and the number in my old account is wrong so basically I pressed the button (I don’t have any of these) and I tried to answer all the questions, but my device is blocked and I cannot login into my old account, but the problem that my email with this old account is working but say there is no option that I can recover my password from the mail that I’m using it on my old account so yeah basically I want to recover my old account but I cannot because the number there I s wrong and I really need to recover my account and again my email which is the old account. Like I’m trying to recover my old Microsoft account on my email, but there is no recover button or like a reset the password from the mail

Hello again, if when trying to recover the account it goes to your current email, it means that either your account has been terminated for inactivity, or you are not putting the correct email, and the email related to Gamertag is another.

These won't work because of the email being the same as my current account. I've tried these.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello RedrcknRbn1970, your Microsoft account (email) and your Gamertag become part of your Xbox account so you can't sign in using gamertag only.

If at the time you sold your Xbox, you stopped using your account, and it had no purchases or anything related, it may have been terminated for inactivity.

And so when logging in with email that has he made you a new account because it is not possible to have two accounts with the same email.

If you remember the email, you can try recovery through the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

How to recover a hacked or compromised Microsoft account

https://support.microsoft.com/en-us/account-bil...