How to recover my account

Hi Khalil! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account being compromised.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello Rachael R,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you. In the meantime of recovery, I would recommend contacting your bank to have the subscriptions cancelled until the account is recovered.

When did you last successfully sign in to your Microsoft account? If you have not logged into your account for more than two years and it has been closed due to inactivity, you will not be able to use the Account Recovery Form to recover your account. Reference: [https://support.microsoft.com/office/7c0a9fa7-0982-b7c6-fd72-df852b63699f]

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: [https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37]

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: [https://account.live.com/acsr]

Detailed steps on how to use the Account Recovery Form can be found here: [https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42]

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: [https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53]

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: [https://signup.live.com/]

Let me know if you need more help.

Regards,
Lumie

Hi,

When I was trying to reset my email ,it was someone else email.

I got an email that was saying he had all my information and that my email is hacked.

Hello RHEYMAR H. BERNARDO,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, your account was hacked, and some information of the account were changed already. Let us check on this together and sort this out. Rest assured that we will provide enough information to help address your concern.

If we may ask, have you gone through the account recovery process form? If not yet, we will help you how to proceed.

Before we proceed any further, we would like to set your proper expectation that Microsoft accounts are fully managed and handled by an automated server and we don't have manual access to it because Microsoft really takes our security and privacy very seriously. The account recovery questions are intended to verify ownership of the account. This would mean that support agents and advocates can't do more than you can do for yourself with the account recovery form. We do not have the ability to send password reset links or provide other ways to access or change account details.

Here are the steps we can provide to help you recover your account:

1. Before attempting to recover your account, make sure you use an alternate email that you have access to recover your account to receive feedback from Microsoft's automated system about the status of your account recovery.

2. The account recovery form can be found here: Recover your account (live.com) We recommend that you try filling out an account recovery form. You can do this up to twice a day. Do this if you find more information or remember something else about your account that will help you. You'll be asked to provide account information such as your date of birth, services you've used with Microsoft, recent emails you've sent to recipients, as well as the subject line of the email, etc.

After you submit the form, you'll receive a confirmation email and receive feedback from Microsoft's automated system about the status of your account recovery within 24-48 hours.

3.You may also use Microsoft Account Sign-in Helper Tool. Make sure you select the correct option from this list and follow the instructions exactly. This has helped many account holders recover their account. We hope this helps you too! It is also possible to contact live support through this tool. Below is the sample option that you must select:

• Under Select how you normally sign in, select an option and enter your details. You can click on email address and type in the email address.
  
• In the next button under Select continue below to see password reset and account recovery options, click Continue.
  
• Select an option that describe your issue under Please select an option. (choose Account Hacked in your case).
  
• On the next button, under Please select the reason why you think your account has been hacked, you can choose like Password stops working.
  
• Next button will ask you Are you sure your username is correct, click Yes.
  
• The next question will ask you Were you able to recover the account? there will be options presented and you can select like No access to phone/email. Please read the important notes before you proceed to the next instructions.
  
• Under The next steps will show some essential guidance notes for using the form, click Continue. Read every detail before you proceed to the next steps.
  
• Follow the next steps until you have fill out the Microsoft account recovery form and submit it.
  
• Under Were you able to submit the recovery form, select Yes.
  
• After submitting the form, you'll receive a confirmation email and receive feedback from Microsoft's automated system about the status of your account recovery within 24-48 hours. Please do not submit another form until you have heard back on the last submission. If you don't hear back in a few days, check your Junk or Spam folders.
  
• If you are not able to recover your account this way, please note the account recovery Issue ID provided in the email, and then contact support by selecting the Chat icon on page of Microsoft account sign-in helper tool.
  

We hope that the information provided is enough to help recover your account or point you to the right direction if needed.

Sincerely,

Hello this is Virginia O.

I understand that you want to recover your hacked Minecraft acount.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!