How to recover Microsoft account when two step verification is on

Hi Mustafa!

Sorry to hear about what happened. This is clearly not the situation I want you to be in. Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

In regard to your account issue, since your two-step verification is enabled, I am afraid that it's going to be difficult to recover it if you don't have access to the security information you set-up with the two-step verification because it's an added layer of security of your account where only you can access not even Microsoft can access it for you.

You may check your options instead through Microsoft’s interactive tool here https://support.microsoft.com/account-billing/h...

Thank you!

This page has the details on how to recover a compromised Microsoft Account.

The next thing is to
enable two factor authentication on your Microsoft Account when you get access back.

Hi, sorry to hear that happened. I would make sure to follow the steps in
this guide regarding recovering a hacked or compromised Xbox/Microsoft account. Once you are able to recover your account, I would also recommend looking into

two-factor verification as a means of account security in the future. I hope these guides can help you out!

Hi!

Information on how to enable two-step verification can be found here: How to use two-step verification with your Microsoft account

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You're welcome

Thanks to you for your understanding and cooperation on this hard situation

If you're able to recover the account enable two steps verification as soon as possible

https://support.microsoft.com/en-us/account-bil...