How to recover an Xbox account I dont have access to anymore?

Hello Evan, and welcome to the Xbox Community! I'd be happy to help you today.

Please note that we are unable to assist with account-related matters in the forums, as we do not have access to user accounts. We are here to provide suggestions and support where possible.

Just to clarify, you mentioned your account was hacked two years ago, what exactly happened during that hack?

Usually, your Xbox account is tied to the same Microsoft account. You also said you have access to the email, does that mean you didn’t create your email directly through Outlook, but used a different domain instead?

Thanks for sharing as much detail as you can!

[quote user="MyGrandmaIsHOT"]

I forgot the pass code to my xbox live account.



I have recovered the account and have access to it at the moment, but I want to reset the pass code so I dont have to continually recover my account.



How?

[/quote]

I dont have access to mmy microsoft account anymore, meaning if i am prompted to login i wont be able to but luckily I still have access to my xbox account. I have tried recovering my account before but I was never able to get it back, that is except for the first time. I was able to get it back the first time I used that link to recover, but somehow the hacker was still able to change my account details. It's probably because they have changed my account email id, which I did try to change but they said me to wait for 30 days until I could change it. Before I knew, he had already changed it before I couldve and my account was forever gone now.

Thanks for the info ITS.

It sounds like you need to
Recover the Microsoft Account. This will help you regain access to the account.

Let us know how that goes, or if you have anymore questions.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your subscription problem.

Do you still have access to that account? 23232

If you do not have access to the account anymore, I would suggest recovering it so you can cancel the subscription. But in any case you cannot recover it anymore, I would suggest reporting this to your bank right away to stop any incoming charges from that account.