How to recover an Microsoft principal alias changed

Hello!

I'm a Independent Advisor. I will be glad to help you.

If the hacker changed the data you originally had as your primary email, it will be very difficult for you to get your account back.

Please try to follow the hacked or compromised account recovery guidelines of this tool:

https://support.microsoft.com/account-billing/h...

If you somehow find the new email address associated with your account, fill out the recovery form with that information.

https://account.live.com/acsr

Here are some tips on how to find the email address.

https://support.xbox.com/help/account-profile/m...

Best regards

Hi there YojanWayne,

Thanks for reaching out here in Xbox Forums. I understand there is a question with Microsoft Account Alias.

• If you remove an alias that's an email address from a Microsoft domain (like @hotmail.com, @live.com, @outlook.com, or @msn.com), you're permanently deleting the alias and it can't be associated with any Microsoft account again.
• Make sure you save any info that you want from this alias before you remove it. All your email and contacts for this alias will be immediately deleted from the server and can't be recovered, and you won't be able to access Microsoft
  services like Xbox, Skype, and OneDrive if they use that alias.
• If you're removing a primary alias, you'll need to choose another primary alias before it can be removed. If you’re using the primary alias to sign in to Microsoft services, you may not be able to sign in to these services after you delete
  the alias.
• If you remove an email address from a non-Microsoft domain (like @gmail.com), then it usually becomes immediately available to be added as an alias on another Microsoft account.

For more detailed information about how to add an alias, including why and how to set your primary alias, see the
Manage aliases on your Microsoft account article.

Hope this helps.

Hi Jake! I'm more than happy to help you!

Since you have mentioned that you have been using this account and can't make any changes to it, I just want to clarify if you do have access to this account?

If no, the only option to recover a Microsoft account is through the account recovery webform:

https://account.live.com/acsr

If you're unable to recover the account through the ACSR or password reset, I'm afraid it is no longer possible to access the account.

If you're able to recover the account, (Just in case the old school email was accessed after ACSR) you can switch the email address alias of your old school email as primary and switch it as secondary by adding a new email address alias on your account. Here's how:

Add a new email address on your Microsoft account on account.microsoft.com > Your Info > manage how you sign in > then add the alias.

Note: Make sure that the new email address is not associated with any Microsoft account.

Then switch the new email alias making it as a primary alias and your old school email will be the secondary alias.

Note: This change is only for sign-in preferences. Please do not remove your old school email from your account as this may cause permanent deletion of your files or saved data progress. Remain it as your secondary alias.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello!

Thank you for posting on the Xbox forums. There is a way to change the primary email address of a Microsoft account. It is called

changing the primary alias. If you are interested in switching email addresses between two accounts, you must first remove the primary alias from one account and add it to the other account. However, there are certain email addresses that are not able to
be recovered once they have been removed from a Microsoft account. These type of email addresses are from other Microsoft domains (like @hotmail.com, @live.com, or @msn.com), cannot be added again as an alias to any Microsoft account once they're removed.
If you remove an email address from @outlook.com, it can be re-created as a new account or alias after 30 days. We hope this helps!

Hola, .

Gracias por contactar aquí en los foros de Xbox.
Entiendo que hay una pregunta con el alias de cuenta de Microsoft.

• Si elimina un alias que es una dirección de correo electrónico de un dominio de Microsoft (como @ hotmail.com, @ live.com, @ outlook.com o @ msn.com), está eliminando permanentemente el alias y no puede ser asociado con
  cualquier cuenta de Microsoft nuevamente.
• Asegúrese de guardar la información que desee de este alias antes de eliminarla.
  Todos sus correos electrónicos y contactos para este alias se eliminarán inmediatamente del servidor y no podrán recuperarse, y no podrá acceder a los servicios de Microsoft como Xbox, Skype y OneDrive si usan ese alias.
• Si está eliminando un alias primario, deberá elegir otro alias primario antes de que pueda eliminarse.
  Si está utilizando el alias principal para iniciar sesión en los servicios de Microsoft, es posible que no pueda iniciar sesión en estos servicios después de eliminar el alias.
• Si elimina una dirección de correo electrónico de un dominio que no es de Microsoft (como @ gmail.com), generalmente estará disponible de inmediato para agregarse como un alias en otra cuenta de Microsoft.

Para obtener información más detallada sobre cómo agregar un alias, incluido por qué y cómo configurar su alias principal, consulte el artículo
Administrar alias en su cuenta de Microsoft
.

Espero que esto ayude.

As shown in the picture, my gamertag appears, but I have the problem because my family member's account name appears, and when I change it, it changes in this family member's email.