How to recover account if a hacker changes my account's primary email address?

Hi Tom. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry to hear your account was hacked.

In these cases, you must act quick to recover your account. However, since the account's email has been changed, I'm afraid it won't be possible to recover the account. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

If the system generates a new account for you with the same email address, it is possible that the hacker has changed the primary alias of the account, i.e. the primary email associated with the account, so that email domain was freed up for another Microsoft account.

If there is still a phone or alternate email address to the old account (which the hacker probably just changed the email address, and not deleted it), then you might be able to recover it. But if the hacker already changed the alternate email address or phone from the hacked account, than nothing can be done.

Hello Riffo, if the recovery form didn't work probably the hacker changed the email address associated with the Microsoft account you're trying to recover.

I know the next could be frustrating, but I must inform you that's not possible to recover the account if the hacker managed to delete your email address

This means the hacker changed the email address associated with your Microsoft account and the account cannot be recovered. I'm really sorry about this.