How to reach support on a gift card issue?

Discus and support How to reach support on a gift card issue? in XBoX on Windows to solve the problem; We received a gift card along with a copy of the receipt. However, the bottom half of the numbers are blocked by a solid black line that cannot be... Discussion in 'XBoX on Windows' started by DustinRiddle, Dec 28, 2022.

  1. DustinRiddle
    DustinRiddle Guest

    How to reach support on a gift card issue?


    We received a gift card along with a copy of the receipt. However, the bottom half of the numbers are blocked by a solid black line that cannot be scratched. How do you contact Microsoft to inquire about funding the card? I am unable to find chat anywhere, the virtual assistant is worthless, and the call back feature has failed me 3 times. 2 Hours invested into this problem and looking for help...

    :)
     
    DustinRiddle, Dec 28, 2022
    #1
  2. Onyx Is Here Win User

    How to reach support on a gift card issue?

    Hello DustinRiddle, sorry to hear you're having trouble.

    I'm afraid the only way to contact them is via https://support.xbox.com/contact-us. Just set up a chat and go through the virtual assistant and say you need more help.

    When you get to a gamer ask to be escalated to a Microsoft Advocate. They can help with your code.
  3. XBF Steven R Win User

    I have a year of xboxgoldlive and none of the codes are active anymore what can u do to get me my money bavk i have submitted this before and still having issues

    Hey there RandallMeyer1,

    Thanks for reaching out to the Forums for advice on how to deal with this kind of problem. I can totally relate to how this could be pretty disheartening. I suggest trying the steps outlined in our Troubleshoot
    gift card and code issues
    article.

    If that does not work, you might want to reach out to
    customer support
    to see if they can help at all.

    Thanks for reading!
  4. XBF Steven R Win User

    Hello I could not put in my code because it's redeem so I'm very mad and nobody don't wanna help me on this it was a 15 gift card

    Hey there Tayy����‍♂️,

    Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. I suggest trying the steps outlined in our support page entitled Troubleshoot
    gift card and code issues
    . If it was redeemed on the wrong account, you'll be out of luck though.

    Hope this helps.

    Thanks for reading!
  5. DarkUnicycle Win User

    I bought a Xbox giftcard and activated it through the Xbox app but the funds did not get added to my account :(

    Hello PhilipSampers,

    Thanks for reaching out, when it comes to account information and billing related issues we recommend reaching out to our support team as they would be able to better assist with your issue with the Gift Card issue that you're having.
    Make sure you have the gift code with you when reaching out. I'll be posting the link for the support page below so you can reach out to them to get started.

    Support Page : https://beta.support.xbox.com/contact-us
  6. XBLRewards8 Win User

    Virtual visa not working

    Hello Phoenix 816,

    For any issues with a Vault Visa gift card, you should reach out to the card provider's support team via the redemption page provided in your email (https://www.prepaiddigitalsolutions.com/).
Thema:

How to reach support on a gift card issue?

Loading...
  1. How to reach support on a gift card issue? - Similar Threads - reach support gift

  2. UPS didn't deliver my Xbox and I can't get reach a live support person for help?

    in XBoX on Consoles
    UPS didn't deliver my Xbox and I can't get reach a live support person for help?: HI I ordered an xbox in January then UPS wouldn't deliver my xbox to me. I tried calling Customer Support got thru and they said they would escalate and I would I get an email in 2 days its been...
  3. Unable to reach Xbox call support.

    in XBoX on Windows
    Unable to reach Xbox call support.: Background: Having issues with trying to play Minecraft on my PS5. Says my PSN account is linked to a Microsoft account. I know mine isn’t attached and so far I don’t know what’s been attached to...
  4. I lost my Minecraft account but I can't reach the support what can I try?

    in XBoX Accessibility
    I lost my Minecraft account but I can't reach the support what can I try?: They changed the email on the Microsoft account so I cant do the recovery form. c720136d-cb85-41f7-bb32-675613716ca7
  5. Can anyone from the UK actually reach Xbox support at all?

    in XBoX on Windows
    Can anyone from the UK actually reach Xbox support at all?: Hi I have been trying to reach out for the last 9 months, Last time we spoke i received this, kinda expected a response within the 24hrs you dictated. Thanks for contacting Microsoft Support...
  6. How do I reach the support team, I do not understand how I can have 2 banns at the same time

    in XBoX Games and Apps
    How do I reach the support team, I do not understand how I can have 2 banns at the same time: I was told to post here to reach the account suspension team, I was given this reference number [mod removed] so that you can see the full details of the case. 8318ba6e-41c9-4197-b6ee-d79f6640d9da
  7. Cannot reach Microsoft Support

    in XBoX on Windows
    Cannot reach Microsoft Support: Trying to contact support about my Xbox Series X displaying GPU failure for months but all the website says is that the website is having technical difficulties. It's been like this for months and...
  8. Cant reach xbox support

    in XBoX Accessibility
    Cant reach xbox support: I am trying to reach Xbox support to enable things but every time I try to open the browser, it just shows a loading screen, which I have kept open for 20 mins already, any ideas would help....
  9. Xbox France: Impossible to reach the Support

    in XBoX on Consoles
    Xbox France: Impossible to reach the Support: Hi, this message beacuse it's absolutly impossible to reach any support agent either by phone or by live chat here in France. The phone support just sends you back to the online help and then...
  10. Can't reach support

    in XBoX on Consoles
    Can't reach support: No matter what browser I use support.xbox.com just redirects to a blank page. I just purchased an Xbox Series X and every time I start a game there is a loud screech that comes from the Xbox...