How to reach a human at Microsoft

My xbox one has died - hard drive failure. I have ordered and paid for a replacement unit (invoice received). The shipping label has not been supplied (yes I've checked my junk mail folder). I can't request the label be resent as the site has the service
request in the status of 'Your package is on its way to us' (I don't know why). I have been in an endless loop on the support website with the auto attendant and can find no way to open a chat with a human being
who might actually be able to assist. I tried emailing xbox customer support and got the typical message about it being unmonitored. So much for caring about customers.

Any recommendations?

jd

:)

 

How to get a human at Microsoft for billing issues and help?

The Microsoft Contact Us link is useless. I need Xbox billing help, Xbox customer support number no longer works and they direct you to the website. The website gives an option to talk online chat with a human but it times out. The same with regular Microsoft
chat support. Is there ANY way to get a human being online or on the phone? There aren't even any options for them to contact me, or for me to even fill out a form to get help.

Can anyone point me to a direction to get help?

Many thanks in advance.

 

How to get a human at Microsoft for billing issues and help?

For Billing and Purchase Issues Please Contact Support at 1 800 469 9269 or use https://support.microsoft.com/en-us

We Ambassadors do not have the tools or means to help in this matter as we are just volunteers.

 

Hi there,

I would advise to try Phone support or the Microsoft Support Chat option at
http://support.xbox.com/contact-us

For a direct link to Phone support please check this link, depending on the region you are from it will show either a Phone number (and opening hours) or a Call back request option:

https://support.xbox.com/contact-us?isChatCallAvailable=false

Please make sure that the country in bottom left corner matches the region/country you are from.

Let us know the results

 

There’s a lot of option on Xbox Support

 

Contacting official support at Xbox.com would be your only way around.

 

You say your ordered and paid for a replacement. Was this an advance exchange? If so then you will get the replacement console first then pack up your old console with the included shipping label.

If you need to send yours in first and do not have a shipping label to print (be sure to check the junk/spam folder for the email associated with your account) then you can speak directly to Xbox by filling out the call back request form at
support.xbox.com/contact-us or by going into the chat feature and requesting to speak with Xbox about your return.

 

Thanks everyone for the comments. Finally received an email with instruction to get my shipping label overnight. I had assumed this process would be automated and swift, and surprised it took days, but hopefully the next steps will be smooth.

Cheers

jd

 

You can still contact a human via chat. Not an ambassador, but an actual employee. You just can’t call them anymore.

 

Well clearly there is some secret you have that I don’t. I was in an endless loop for ages trying.

Please share the method?

 

No problem.

Go
here:

Choose Xbox One, then no thanks to the virtual help, then select "security". You will then be presented with the option to speak to an MS agent.

Hope this helps.

 

Ah, so it is in fact a 'trick' to get to chat with a human. I have to know that I must pretend to have a Security related issue/question in order for that option to be presented.

That's true customer service

Many thanks for the tip!

jd