How to perform trace route to Xbox Live servers? (high latency)

I would like to run a trace route for Xbox Live to test the connection between my ISP and the Microsoft servers. However, I could not find any information on which servers I should actually ping.

Some background on why I'm asking: I've noticed that I get very high latency values (around 170 to 180ms) when I run the network connection test tool on my Xbox One. This doesn't sound right to me, because when I perform a speedtest on any
other device, I usually get a ping of below 25ms.

My Xbox One is connected over ethernet, all the ports are open and I'm using a static IP for the console.

Since I suspect that there's something wrong with the routing of my ISP, I would need a trace route log prove this and get it fixed.

:)

 

High Latency

hey there

Did you try to perform a test on another device?

 

High Latency

It will help us to pinpoint the issue if you provide some more info:

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

How many 360 and One consoles are connected to this router?:

Wired or wireless (for each console):

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT type?

Any Error Codes you encounter:

Who is your ISP?(Internet Service Provider)

 

Hello,

If you have an open NAT and a low packetloss 0-5% you shouldn't worry about the high latency as this can give a false image. The latency shown on your Xbox itself does not have a direct impact on gaming.

 

I have exactly the same issue, and with all due respect, @FearedNightmare, your answer dated January 9, 2015 wherein you stated, "The latency shown on your Xbox itself does not have a direct impact on gaming."

Really??? Then what, may I respectfully ask, does it directly impact? The amount of latency in your upstream bandwidth's ping to the server is the WHOLE PURPOSE for providing the latency figure, please correct me if
I'm wrong.



I mostly use my Xbox to play Halo: Reach multiplayer online. In the game's menu it has a specific submenu entitled NETWORK STATUS that informs you, on an ongoing basis, of your NAT Rating, Packet Loss Rate and Upstream
Bandwidth. The status of my Upstream Bandwidth says: WARNING!, in a nuclear red alert rectangle.

The accompanying description of my network state explicitly declares, "Suboptimal networking conditions will affect Matchmaking and gameplay."

What is Xbox Live basing their characterization of the quality of my Upstream Bandwidth on? Is it not the latency they detect when they ping my console? Here's what endlessly fascinates me (with fluctuating infuriation...):
I have almost the very best internet service money can buy: 300 mb downstream and 30 upstream. I live alone and am the sole user of my internet service. My console is Ethernet wired to the router, and all my other networking parameters EXACTLY match the initial
inquirers, to be brief.

MY latency, as determined under the console's Network settings, Detailed network statistics, is only 49ms, compared to the initial inquirer's 180-190ms. But, just like him, when I run speed tests on my laptop and my
cell phone, the latency is only 12ms. Well, they're obviously pinging different servers, hence the discrepancy.

I have the same suspicions about my ISP as the initial inquirer, so likewise need proof.

Why is it SO catastrophically difficult for Xbox Live to post a simple overview of the methods they use to determine latency and the quality of our connections to their servers? AND, provide a server address that their
highly valued paying customers can use to run a simple diagnostic traceroute to?

To be crystal clear: ALL LATENCY DIRECTLY AFFECTS THE QUALITY OF GAMEPLAY in TWITCH-BASED GAMES, such as the first person shooter genre. If my lag is 49ms (milli-seconds - thousandth of a single second) and your lag is 180ms, and we're shooting machine guns
at each other, I can shoot you with a dozen bullets before you are even aware you're being shot at. And while you may appears to be moving and grooving with the game, closer analysis of the action will show you moving 25 mph, me moving 35 mph, and the dudes
with completely lag-free connections moving 50 mph.

Please: help us Obi-Wan Kenobi, you're our ONLY hope!

 

Hi Clenchman,

This is a thread from 2015. Please be aware of the date when posting. Thanks.