How to move up from tier 4 to tier 3 in the preview program

Stampy349 · Feb 14, 2017

Joined the preview program recently and i was wondering how to move from tier 4 to tier 3

:)

daquijones1980 · Feb 14, 2017

MyVIP Star Rank reset from Tier 3 to 0

I noticed recently that the "MyVIP Star Rank" went from Tier 3 to Tier 0? I was almost at Tier 4 actually. Been on the rewards program since 2010.

Any insight would be greatly appreciated.

gds1972 · Feb 14, 2017

Stop with the updates!

Hi

Can you confirm if you are in the Insider program (formerly preview program) as this may be the reason you are receiving multiple console update in a short space of time. If you are in the insider program then it should be possible to move your console to
a different insider tier that receives less updates or unenrol from the program altogether.

Miss Bijoux · Feb 15, 2017

Hey Stampy!

We don't have any information on the Preview Program processes and procedures. You'll want to head over to the

Preview Program forums and check with that team.

Thanks for understanding.

Miss Bijoux

Hey Stampy!

We don't have any information on the Preview Program processes and procedures. You'll want to head over to the

Preview Program forums and check with that team.

Thanks for understanding.

gds1972

Hi

Can you confirm if you are in the Insider program (formerly preview program) as this may be the reason you are receiving multiple console update in a short space of time. If you are in the insider program then it should be possible to move your console to
a different insider tier that receives less updates or unenrol from the program altogether.

XBLRewards8

Hello GrainedChimp342,

Apologies for the inconvenience. We have adjusted your account for tier 3, and you should see that complete shortly. Once that tier is updated, your tier 4 should complete shortly after.

fredgiblet

"Come to the forums to get help from a Tier 3 agent"? No. You can only get to Tier 3 by being escalated from Tier 1. You need to contact support again.

The forums are community support, they are barely monitored by MS.

boopathid

I called the support, looks like the lower tier didnt do this. The person who I asked to escalate actually escalated the issue & the person on the phone said, it would be some confusion at tier 3 who is currently working on this ticket & you may have wait
for another 4 days to be contacted by tier 3 to know more

How to move up from tier 4 to tier 3 in the preview program