How to make a complaint?

Marcm_145 · Oct 28, 2022

Hi

Is there any way of sending a written complaint regarding recent Xbox experience? To keep it as short as possible my partner bought me FIFA 23 and only yesterday I realised this was the standard version (I use the series x) I raised this and was told to request a refund which has been denied. This is shocking service as they should have recognised that I was using the series x and download this version, instead they want me to fork out an additional £70!? I’m tempted to cancel everything I have, sell my series x and move to PlayStation due to this (who don’t confuse people with different versions) it has really put me off using Xbox again! Can anyone help?

:)

Smwutches

You would have to try submitting a case review at
http://enforcement.xbox.com That is the only way to contact the enforcement team.

angrymic1984

yeah its called EA released not only a game that wasn't finished but also a dlc there isn't much anyone on here can do to fix the problem with the game

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Marco, I'm really sorry about the situation, friend.

But the system allows the user to buy the version of the game he wants, because those who have the X series can use both versions of the game.

Refunds are only allowed for purchases within a maximum period of 14 days and less than 3 hours played.

The way to make a suggestion/complaint would be this.

https://support.microsoft.com/en-us/windows/sen...

I remain at your disposal if you have any further questions.

BongKaos

May I ask what the issues is that needs to be resolved?? Besides the surveys no complaints department exists. Sorry.

Shaggy2000

Ok, just a heads up for you.

PlayStation certainly does make it confusing when it comes to buying PS4/PS5 versions of games, it's been well documented.

Microsoft makes the purchasing of games easier as they automatically download the correct version to your chosen console, HOWEVER, that is for Xbox Studio games, some third-party developers choose not to use their system and EA is one of them.

Try calling customer support and explain what has happened.

How to make a complaint?