How to load newly chosen & accepted GamerTag from XBox into the XBox Win 10 App.

So if the cloud saves exist on the Internet and are connected to my "gamertag" why can I not do this from the Xbox app or a Win 10/11 computer on a different device and save my data I use to play the thing?

Hi Omen,

Have you fully rebooted your PC and have you checked to make sure you have the most recent system update? The Xbox app can experience issues if the most recent update isn't downloaded.

Can you try to see if your messages load up on account.xbox.com?

If it's just the app that can't load up your messages then re-installing it may help. Here is how to do that:

1. Click Start, and then type Windows PowerShell on the search box.

2. Right-click, and then select Run as administrator.

3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp*| Remove-AppxPackage

4. Hit Enter.

Launch Windows Store and download Xbox App.

Give that a try and let us know the results.

Hi there Omen LP!

Thanks for the reply! I'm sorry to hear about the issue with the Xbox app. Corrupted data may cause the app to not
to work properly.



Here are two steps on how to isolate system issues:

• Method 1erform a clean boot, this helps eliminate software conflicts that occur when you install
  a program or an update or when you run a program in Windows 10. Here is the
  link on
  how to perform a clean boot.

• Method 2:
  Here is a
  link
  on how to download Apps Troubleshooter.

Try this out and let us know the results.

I suggest You to clean the cache, If It doesn't work you could reinstall the app to see if It works now

lol, I hadn't realized this question was split from the other thread, I just saw it disappear so I thought it was deleted and the thread locked. Sorry about the duplicate post elsewhere.

Ok, re above: windows 10 just updates automatically, so I am assuming it's all up to date, plus the fact that it works for other accounts on my laptop, but not mine, leads me to think it's account related not laptop related.

Yes, I CAN access my msgs via the web site (via my profile - I JUST realized that was an option and I sent and received a few msgs there).

I removed the app, and re-installed it, same issue as before, no change.

I had the contacts permission set to off, I thought maybe it's complaining about that, I tried it with giving it permission to that, no difference.. So same problems, unfortunately..