How to get tracking information for 2 headsets being sent from German repair ...

Man that is terrible. MS needs to do better than this and require more from whoever they have service the repairs. I can say that on anything I have returned or exchanged in the last 5 years, at least, has had tracking. If MS was the responsible party
for shipping and cannot track it or tell what is going on they basically lost it. I mean, how hard would it be to get this thing back and call them and tell them you never received it (not recommended since this is very dishonest). And since they have no
tracking information they could not prove otherwise (unless there was a lie about the tracking information being known). Considering everyone is not going to be honest I could see that being an issue. Unless they are going to basically assume that it made
it and then if it gets lost just assume no responsibility.

I had to have a 360 repaired under warranty for a drive failure a long time back. And it did arrive fairly quickly. But I do remember there being no tracking.

Yeah,you should get an email with the new tracking number when the console is being sent back.

I would also keep an eye on your repair status here on xbox.com as sometimes the tracking number will appear there before you get the email.

In my experience they usually send the consoles back on a Wednesday so it arrives in the U.K. on a Friday.

Hello,

I would give it a week or 2 more as it is right after xmas, so there are a lot of postages being sent out/ returned right now and thus, might slow things down (they do ask for a 2-3week turn around allowance).

If it does not arrive, you should have a tracking number associated with the shipment, for the carrier you are using and they would be the best people to contact as to where your package actually is. Likewise, that same tracking information along with your
personal information can be given to the Xbox repair team call center, who should be able to look up whether or not your package has arrived as of yet.

Hope some of this information is useful, let us know as it progresses.

Can you tell me how long it took to get from the Repair Center to you and which Carrier they used (UPS or DHL)?

I now got a Message a few Days ago that my Replacement was sent out but i did not receive a Tracking ID so i am curious on how long it takes till it gets here.

It's the same serial number. I sent it out and paid for expedited shipping and the got it in 2 days repairs was done under a week . I check statues repair and it read sent to customer. I checked the tracking and it was unavailable. It took FedEx a week to
pick up so it sat there I called the service center and they told me it been out for delivery. As soon as I opened the package to see how they treated my xbox one.