How to get refunded for unauthorized use?

Hello d, sorry to hear you're having trouble.

First, please log in to https://account.microsoft.com/billing/orders to see if the purchase is listed there. If it is you should be able to request a refund via https://xbox.com/refund.

If it is not then it may be that someone else has access to your billing information. For that you would need to dispute the charges via your bank/credit card company.

Sorry to hear it. All refund requests must go through phone support as only they can handle those. Please click the link below to get the number for your region.

support.xbox.com/contact-us

The problem is I used up all my refund ,this year and now I can’t get them to refund me this unauthorized purchase ,what do I do ,contact my bank or wait for reply from them ?

Hi!

My card was charged $154.99 last night for a purchase I did not approve. Can I get that purchased reversed and refunded?

Does the charge show up in your order history on your Microsoft account?

https://support.xbox.com/en-US/help...g-payment-updates/check-xbox-purchase-history

If so you can request a refund here https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

If the charge does not appear in your order history then youd have to report the charge to your bank as fraud and get your money back through them.

hiya, i'd reccomend you contact the xbox customer support team and see where to go from there, this link might also help https://support.xbox.com/en-US/help...ions/cancel-recurring-billing-or-subscription