How to get in to contact with Xbox support about refund issues when Xbox support didn’t...

Microsoft support told me that I was already supposed to receive one as soon as the request denied and I even waited until today and still nothing, so how am I supposed to get into contact with Xbox support about this if I can’t redo the refund request and am not receiving an email I was already supposed to have?

Hi, my name is Ezequiel and thank you for your question and for reaching out. Hello Ryan Alley how are you?

I suggest you wait for the email support says you will receive.

Hi ZaneMagnum,

How did you go about getting the refund? Did Xbox Support give it to you, and if so did you get your refund for it already? It could be that they just refunded the money movie, but to know for sure you would need to talk to someone that can look at your
account. Account issues and licenses must be handled by Xbox Support directly, and unfortunately no one on the forums would be able to assist with refund issues.
Click here to contact them.

Hello,

Xbox Support can help with refunds, despite what it says on the website. I contacted them a few weeks ago as my refund request (my first ever one) was instantly denied through the form, so I started a live chat at https://support.xbox.com/contact-us and the agent manually approved my request. I actually received the refund to my bank account on the same day.

You may need to adjust your category/topic options to speak with someone. Try selecting 'I can't redeem a code' under 'Subscriptions & billing', then start a live chat. If you get through to the virtual automated agent, just type 'Talk to agent' a few times.

Hope this helps.

A refund request would be the only way to get a refund. Phone/chat support no longer handle them.

So my only option is to contact my bank now right?

No. You should have gotten a denial email when the request was denied. You can reply to that email.