How to get in contact with Microsoft about my repair order.

Discus and support How to get in contact with Microsoft about my repair order. in XboX Insiders to solve the problem; Basically I had an issue with my controller, which was still under warranty, and I posted it away for a repair/replacement. Now I have confirmation it... Discussion in 'XboX Insiders' started by /u/Run-PMC, Mar 26, 2020.

  1. /u/Run-PMC
    /u/Run-PMC Guest

    How to get in contact with Microsoft about my repair order.


    Basically I had an issue with my controller, which was still under warranty, and I posted it away for a repair/replacement. Now I have confirmation it was delivered to the address that was given on their prepaid address label that was printed off. However yesterday I received an email saying my order was cancelled, I currently have no refund and no controller. Can anyone help me get in contact with someone at Microsoft who I can talk to? The web assistant linked me to a page where I could request a call back but then it popped up saying I couldn’t have web chat or calls for my issue.

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    /u/Run-PMC, Mar 26, 2020
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  2. 029372727 Win User

    How to contact Microsoft about an order?

    This is the number I found for the Microsoft Online Store.

    L: 1-877-696-7786
    Aight thanks will call.
  3. coco meat train Win User

    How to contact Microsoft about an order?

    This is the number I found for the Microsoft Online Store.

    L: 1-877-696-7786
  4. Miguel Molina O Win User

    How do I contact Microsoft about an active Repair Order

    Hi, I'm Miguel, community expert, I may not be an employee of Xbox, but I see you need some help, I'm Happy to help you.

    The best way to communicate with Microsoft is by phone in my opinion or leaving a email:

    I share the link where all the Service information for your console comes out and where a box appears on the right side of the page on how to contact Microsoft and the hours available

    https://support.xbox.com/en-US/help/hardware-ne...
  5. Jose Martinez_22 Win User

    Can't place repair order or get in contact with Microsoft.

    Hello ShouldHaveBoughtPS, my name is Jose, and I would be happy to help.

    First of all, remember that I am an independent advisor and I am only here to guide you since your issue seems to be in direct communication with technical support. So, I am here to guide you in the best possible way so that when expressing yourself, you can be better assisted. Now that this is clarified, I'm sorry for the situation you're facing with your Xbox Series S and the difficulty in getting support from Microsoft and Xbox through your communication as well.

    It would be advisable to try some additional actions to resolve the problem:

    Online Support:

    Try visiting the Microsoft support website for Xbox and look for specific solutions to the problem you are experiencing. Sometimes, there are detailed guides that can help you solve the problem on your own.

    Online Community:

    Explore online communities, forums, or social media where users share experiences and solutions for similar problems. Others may have found a solution that could work for you.

    Contact through Social Media:

    Try reaching out to Xbox support through Microsoft's social media, such as Twitter or Facebook. Sometimes, companies respond more quickly through these platforms.

    Visit a Service Center:

    If possible, consider visiting an authorized Microsoft service center. They can provide direct technical assistance and assess the problem more effectively.

    Remember to express your frustration and dissatisfaction in a respectful but firm manner. Sometimes, by sharing your experience on social media or forums, companies
    may take notice and respond more quickly.

    I hope you find a solution soon, and that your experience with Microsoft support improves. Good luck!

    Xbox Technical Support: https://support.xbox.com/

    Microsoft Support: https://support.microsoft.com/

    If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

    Best regards,
    Jose.
  6. ShouldHaveBoughtPS Win User

    Can't place repair order or get in contact with Microsoft.

    Yes sirr. after calling the global hotline, an automated voice redirects you to the support website to arrange a call back. Going on a loop. Unbelievable.
Thema:

How to get in contact with Microsoft about my repair order.

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