How to get in contact with Enforcement Team

Discus and support How to get in contact with Enforcement Team in XBoX on Consoles to solve the problem; Someone decided to report me after they lost a game and the Enforcement team has placed a ban on my account. I have been trying to review the case but... Discussion in 'XBoX on Consoles' started by SVR 07, Jun 11, 2017.

  1. SVR 07
    SVR 07 Guest

    How to get in contact with Enforcement Team


    Someone decided to report me after they lost a game and the Enforcement team has placed a ban on my account. I have been trying to review the case but they have put up a questionnaire that is harder than the MCAT. Can someone tell me if there is an easier
    way to get in touch with them?

    :)
     
    SVR 07, Jun 11, 2017
    #1
  2. Daft Badger
    Daft Badger Guest
    How to contact enforcement team

    Check to see if any of the other profiles have any type of enforcement action on them.
     
    Daft Badger, Jun 11, 2017
    #2
  3. How to contact enforcement team

    Dude, you don't get what I am saying. There is no such enforcement in my enforcement history. It does not exist. The only reason I found out was because I called cusomter service who advised me of the ban, but besides that they were pretty useless. They
    told me to go online and find out about how to contact the world police team yourself. Excellent customer service!!!!!
     
    XxSWITCHGEARxX, Jun 11, 2017
    #3
  4. Smwutches
    Smwutches Guest

    How to get in contact with Enforcement Team

    Submitting a case review is the only way to contact the enforcement team.
     
    Smwutches, Jun 11, 2017
    #4
  5. Smwutches Win User

    How to get in contact with Enforcement Team

    Submitting a case review is the only way to contact the enforcement team.
  6. computer71 Win User

    getting in contact with the enforcement team

    and before anyone says to try and appeal it on the enforcement page i can it would not load after contacting Xbox support on twitter they sent me a another link and its said this?

    To qualify for a Case Review please answer the following questions correctly:
    Refreshing or leaving this page may result in a failed questionnaire attempt.

    You have exceeded your maximum number of attempts for the day. Please try the questionnaire again after 24 hours. In the meantime, refer to the Xbox Live Code of Conduct to familiarize yourself with the rules and policies
    of the Xbox Live service.
    Would you like to
  7. computer71 Win User

    getting in contact with the enforcement team

    i have tried doing this but it doesn't work lol

    The Case Review process provides Xbox Live players with the option to request a formal review of an enforcement action, such as an account suspension or forced Gamertag change. This provides an opportunity to interact with an agent of the Xbox Live Policy
    & Enforcement Team (XBLPET) and learn about the enforcement in greater detail.

    Before proceeding, the Case Review tool will confirm your eligibility. If you are not already eligible for a free Case Review you will be asked to complete a short questionnaire to help gauge your understanding of the Microsoft Code of Conduct and associated
    policies. You will have two opportunities to successfully complete the questionnaire. Two unsuccessful completions will result in a 24 hour block from further attempts, during which time you may wish to study the policies outlined in the Code of Conduct.

    After submitting a Case Review XBLPET will thoroughly investigate the circumstances that led to the enforcement action. This includes reviewing available data and re-examining evidence that contributed to the enforcement.

    During the Case Review process, XBLPET may require additional information from you. In this event the case status will display as “Need Info”. Case notes from an enforcement agent will indicate specifically what information is required for the review to proceed.

    At the conclusion of the Case Review, the enforcement may be upheld or overturned. If the enforcement was not warranted or lacked sufficient evidence it will be overturned. However, if the review determines that the enforcement was warranted, the decision will
    remain in place and the account will not be eligible for compensation for any lost service time or content.

    Your conduct during the case review is subject to the rules outlined in the Microsoft Services Agreement and Code of Conduct. Abusive or belligerent behavior will not be tolerated. When submitting a case for review or replying to a request for additional information,
    do not abuse or threaten Microsoft employees or post profane, bigoted, or otherwise provocative content. Disregard for these rules may result in the closure of your Case Review. Especially egregious violations may result in additional Xbox Live enforcement
    action.

    Note: This is a preview version of Case Review. During this preview, all cases may be submitted free of charge. After the preview period has concluded, some Case Review submissions will require a one-time deposit to facilitate the thorough investigation and
    analysis expected of each case. During this preview period, the Case Review process is only available in English.
  8. Internet Expert Win User

    getting in contact with the enforcement team

    You seem to be in some hot water over apparently impersonating yourself as a Microsoft employee, and something about your Club name being inappropriate.

    A case review is literally the only way the talk to the Enforcement team. If the case review process isn't working right now, try again later.
  9. chris197981 Win User

    How to contact enforcement team

    today i just found out that a Notice of enforcement from the enforcement team. dont know why as ive not played a online game or chatted to anyone for the last 2 months the only person been playing online is my wifes brother how was staying for the last 3
    months.

    yes the xbox support team as completely useless when it comes to this.

    Cant contact them untill 24 hours after notice to find out your suspension or ask for a review.

    they have no right in doing this but what can you do.

    go to enforcement.xbox.com and press check my xbox.

    it takes a min and then it goes back to front page and tells you.
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