How to get help

microsoft wallet has money added via giftcard, xbox has proper balance under settings/billing & subs, goto cart in store on xbox balance is not updated properly therefore son cannot purchase anything.

Many times(more than 10x) I have had to call Xbox support and have them purchase the title for my son. and after a very long process where able to purchase the game. this problem has happened on 2 different xboxes and was told it was a database server issue.

Here i am again trying to call xbox support

phone support not available have to request support call from web, request support call from web get error same error on microsoft and xbox site.





:)