How to get Fraudulent Unauthorized Purchases Refunded?

Discus and support How to get Fraudulent Unauthorized Purchases Refunded? in XBoX on Consoles to solve the problem; Can someone please help me with advice on how to challenge a large number of unauthorized transactions that have occurred on my account? The MS... Discussion in 'XBoX on Consoles' started by Vill da beast, Jul 18, 2016.

  1. Vill da beast
    Vill da beast Guest

    How to get Fraudulent Unauthorized Purchases Refunded?


    Can someone please help me with advice on how to challenge a large number of unauthorized transactions that have occurred on my account?

    The MS websites are particularly unhelpful!!!!!

    :)
     
    Vill da beast, Jul 18, 2016
    #1
  2. Internet Expert
    Internet Expert Guest
    Mobile phones bill charged for Xbox one games

    Fraudulent charges are often a sign of someone else gaining full, unauthorized access to your Microsoft/Xbox account, typically from them knowing your password or other account details somehow. I am not sure how a phone number is
    necessarily involved here, but you should immediately change your account password and call up Xbox Support once you've found the exact fraudulent purchases in your billing history.

    More help can be found here: https://support.xbox.com/en-US/my-account/security/compromised-account-solution
     
    Internet Expert, Jul 18, 2016
    #2
  3. Anntim19
    Anntim19 Guest
    Refunds for unauthorized purchases

    How to get refunded for unauthorized purchases a child has made?
     
    Anntim19, Jul 18, 2016
    #3
  4. onyxishere
    onyxishere Guest

    How to get Fraudulent Unauthorized Purchases Refunded?

    Sorry to hear it. All refund requests must go through phone support as only they can handle those. Please click the link below to get the number for your region.

    support.xbox.com/contact-us
     
    onyxishere, Jul 18, 2016
    #4
  5. onyxishere Win User

    How to get Fraudulent Unauthorized Purchases Refunded?

    Sorry to hear it. All refund requests must go through phone support as only they can handle those. Please click the link below to get the number for your region.

    support.xbox.com/contact-us
  6. ngocphi Win User

    Thanks for spending my money

    when fraudulant purchases occur you will get refunded which ever was purchased

    (depends what was done )

    either way you need to open a unauthorized access case
  7. ngocphi Win User

    Hacked account, points stolen (Fifa 12)

    yes after you start a Unauthorized access case

    when the case is complete 25business days or more depending on caseload

    then you will be refunded for fraudulant purchases and you can resecure your account

    (account will be locked till it is over)
  8. ngocphi Win User

    Hoping for any help from any ambassador or rep who can make my suspension due to me being hacked quicker!!

    call support that is your only option and yes it can take weeks not mins for paypal investigations

    i said upto 92 days and yes it is on paypals OFFICAL faq on disputes



    there is a difference between unauthorized access and fraudulant purchases

    and yes there is 2 investigations

    fraudulant purchases is purchases not unauthorized access not made by you on your account



    unauthorized access means all actions taken on the account is investigated not just purchases

    it is not an investigation of you

    it is an investigation of the account and all actions while the account was compromised this includes msgs and modifications of the account including banable offences and fraudulant transactions and which ones you actually made
  9. juan van Win User

    Account was hacked for a bit...

    Contact support to start an Unauthorized access investigation, also start a claim with your bank to the fraudulent charges to get a refund there. Also change the password on All your accounts that use the same email as your WLID info.

    support.xbox.com/contact-us
Thema:

How to get Fraudulent Unauthorized Purchases Refunded?

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