How to get everything back?

samo06 · Apr 29, 2025 at 1:42 AM

i've been logged out of my original level 150 account and now level 1 with nothing under the same gamertag? i've tried to back up cloud. nothing is working

:)

Joel M77

Hi samo06, my name is Joel, I'm here to help you with any problems or questions you may have.

Samo06, I understand the situation that has happened to you, however, could you tell me exactly in which game this happened to you?

Please note that this is only a public forum, I will respond to you in a short period of time within the possible apologizing in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards

SiLeNt Ph0eNiX

Hello,

Did you check the Hard Drive to see how much space you have while offline?

Photonimus

NO NO NO

Pushing an opened tray in while the console is off is a big no no. That should never be done in any situation.

paulsmid

oke try this clear the memory cache then afther youv'e don this remove all the usb things that are hooked on the xbox.

open the tray and remove the game if there is a game in the tray.

then unplug the powercord.Then GENTLY push the tray half way closed GENTLY!!!! then plug in the power and switch on the xbox by using the powerbutton on the xbox DO NOT use the controler button ore eject button to powerup the xbox!!

This shoud reset the xbox and then is shoud redownload the latest update .if you have don this please report back here iff it worked

The_Last_DJ

Hello Emily! I'm Kris and I'd be happy to help you with your question.

Could you give me some further details? Any purchases are tied to accounts so nothing is lost.

How to get everything back?