How to get back funds for automatically renewal of GOLD subscription

GoodShepherd4 · Jul 5, 2018

Is there a possibility to get back charges for the automatically extended GOLD subscription.

I have not used my subscription for a few weeks and will not be able to use it in the coming months.

I am very disappointed with the fact that with the purchase there was no visible information that the funds will be automatically collected. The subscription was bought by the console. I think that such information should be clearly visible.

Regards

AA

:)

elyable · Jul 5, 2018

EA Access question!

i actually hit Phil and Xbox support on twitter to ask the same question and Xbox Support responded by saying that EA Access uses automatic renewal and microsoft funds dont have that abilityClick to expand...
Click to expand...

That's stupid! They could just send you a message saying your subscription is running out in X days renew or it will stop...

xboxfelix · Jul 5, 2018

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

Smwutches · Jul 5, 2018

You would need to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support

Information about auto-renewal is shown on the screen before confirming purchase.

DoubleDRAGON666 · Jul 6, 2018

I don't think they do refunds for subscription-based services. However, if you haven't already, should cancel your subscription if you don't want to be charged any further. You can do that here: https://account.microsoft.com/services/

GoodShepherd4 · Nov 3, 2018

Thanks for help guys. I will contact with support.

DoubleDRAGON666

I don't think they do refunds for subscription-based services. However, if you haven't already, should cancel your subscription if you don't want to be charged any further. You can do that here: https://account.microsoft.com/services/

GoodShepherd4

Thanks for help guys. I will contact with support.

Smwutches

You would need to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

Information about auto-renewal is shown on the screen before confirming purchase.

taidara

Xbox Live Gold subscription is required to play titles online.

If you're currently connected with an Xbox Live Gold trial membership, and haven't turned off automatic renewal, your trial membership will automatically renew into a paid membership that renews monthly by default.

How to get started with Xbox Live:
http://www.xbox.com/live

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Auto-renewal of Xbox Game Pass works as follows:

1. Upon subscribing to Xbox Game Pass, you'll be charged the monthly fee automatically each billing cycle.

2. If you have enough funds in your Microsoft account, the subscription fee will be automatically deducted each month. If there are not enough funds in your account, the auto-renewal will fail, and your subscription will be cancelled.

In summary, when you sign up for Xbox Game Pass, the auto-renewal feature is automatically enabled, and your subscription fee will be charged each billing cycle, as long as there are sufficient funds in your account. There is no specific waiting period for auto-renewal to take effect.

How to get back funds for automatically renewal of GOLD subscription