How to get a refund on a return

Hello Jazzy G,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello Jazzy G,

Greetings!



Thank you for posting in Microsoft Community.



It seems that your requested item made by the courier does not reflect in your account. Let us check and see on what we can do to help resolve your concern in a timely manner.

Before we proceed any further, the support that we can provide here in community forum is limited to pointing you to the dedicated team where you can get the best resolution to your concern. We will help you how to reach Microsoft store support and live support channel.

You can check the sales support numbers in your region through this link: Contact Microsoft Store Support - Microsoft Support

Additionally, you can follow the steps on how to contact our live support channel:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Did you try the options of
Self Service Refunds? This allows you to return a digital game if you're returning it within 14 days of purchase and have not played it for more than 2 hours.

Check this link for steps: http://zeebfish.com/articles/2018/0...und-from-xbox-store-via-self-service-refunds/

It involves going to account.microsoft.com, then go to your orders, and you should be able to see option for Refund, if that game is eligible for online refund. Else, have a chat with Xbox Support (https://support.microsoft.com/en-us/contactus/),
and they are really helpful.

Here's how to ask for a refund, I hope it helps you https://support.microsoft.com/en-us...tore-get-the-status-of-your-return-and-refund

Hi Marianne.

See this guide on how to request refunds for purchases from Epic Games.

• How to refund and return items and outfits in Fortnite

Hope that helps you out